SHOUQIZUCHE CAR RENTAL REVIEWS IN SPAIN

Spent two hours looking for the Shouqi Car Rental company, it doesn't exist. Chose a Chinese car rental company for convenience, but ended up being served by a foreign company. Everything costs money. The GPS that was supposed to be free cost 60 euros. My friend clearly bought insurance and they claimed he didn't. Rented an Alfa Romeo but got a Buick instead, and they insisted it was a similar model. Faced many issues while returning the car. They claimed something was missing from the glove compartment, which I never even opened. They charged my card 300 euros, and I have no idea when I'll get a refund. Very disappointing, never renting from here again.

Purely online booking, no manual intervention

Pretty good

The addresses for the pick-up and drop-off locations were completely wrong, making it incredibly hard for us to find them and nearly causing us to miss our flight. The staff member at the pick-up location had a terrible attitude and insisted we purchase additional insurance. Later, we had an accident, and upon returning home, I found that they charged an extra $70 on top of the $444 pre-authorization. This makes no sense since we had purchased full insurance from them! There was also no claim form provided, and the car we got was much worse than a Golf.

Very bad. The QEEQ order only showed Shouqi Car Rental without informing the user that the actual partner company was Europcar locally. Both the pickup and dropoff addresses were incorrect, causing a lot of wasted time! Almost missed the flight!

The queue was too slow.

The reserved car model wasn't ready, had to pay extra to switch models. Other services were fine. Returning the car was quite convenient.

Too few car options

The attitude was average. They only checked the translated document, not the original driver's license. There weren't many people.

The staff were highly unprofessional and unclear about the contract details. They couldn't explain whether insurance was included. They aggressively pushed for an upgrade, and after I refused, they ignored my reasonable requests, causing a huge loss. They blamed the agency, saying the contract couldn't be modified because the order was placed through the agency. So the car could be upgraded but not the mileage limit?

Phone customer service was excellent

The service attitude is great, but the waiting time is a bit long.

No need to wait in line in the morning as there are fewer people.

The actual service provided by Europcar was pretty good.