The car rental company charged unexplained fees amounting to 30% of the rental cost through QEEQ. I've rented many times here, including from the airport. The same company, same order, suddenly tells me there's a special location pickup fee. Why wasn’t this charged before? Shouldn’t this be mentioned when placing the order? I called QEEQ three times and was very dissatisfied twice. They said if the order doesn't special mention it, they can charge. Did your logic teacher teach sports? QEEQ is getting worse, becoming a big company that bullies customers.
Please provide the Google address for both pickup and drop-off locations to help with navigation. I had to search through three parking lots to find the return area.
Very satisfied. Arrived 2 hours early, the MG car wasn't available, didn't want to wait, so paid extra to switch to a Steyr (this model is not listed on QEEQ). The car was in good condition. There were a few scratches when picking it up, but I just took some photos and didn't inspect it closely. I was a bit worried about problems when returning the car, but fortunately, the staff confirmed the damages were old, and they accepted the return smoothly. EUROPCAR is still pretty good.
I booked a compact car, a Peugeot 208, which should be of similar level, but I was given a microcar Fiat Panda. My goodness, it was hard to fit our luggage. My child and the luggage were cramped in the back for the whole trip.
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Emma Craigie
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