YES RENTALS CAR RENTAL REVIEWS IN NEW ZEALAND

EZU Car Rental is run by Chinese people, and they intentionally extort other Chinese! Their customer service presents a lengthy English contract when customers pick up the car, rushing them to sign it, knowing they don't have time to read it completely. Customers assume the contract is the same as the one from the official car rental website. However, after signing, they don't give the customer a copy of the original contract. When returning the car, they find various reasons to charge high extra fees, like an outrageous cleaning fee of $200, while the official contract states only $20. If the customer refuses, they threaten to cancel the airport drop-off service, forcing customers to catch a taxi to the airport at their own expense. This company lures domestic tourists with low rental prices and then scams them during the drop-off, extorting fellow countrymen. Shameful and despicable! I will publish my experience on Xiaohongshu to warn more fellow travelers about their ugly tactics.

Accidents are sometimes unavoidable, but their handling of the incident was very disappointing and showed a complete lack of service awareness. While it is understandable to take back the vehicle after an accident, it's unacceptable to suddenly terminate the remaining 17-day rental and not refund any money, which is an unfair term and behavior. As a car rental service, there is no protection for the customer's interests. This made it extremely difficult to maneuver without a car abroad. There was no reminder at pickup about how the rental company would single-handedly handle any potential accidents.

An unreliable car rental company. Without prior notice, they suddenly required a driving test at the pickup, where failing 5 out of 66 questions means you can't get the car and the rental fee is not refunded. We flew from our home country to Christchurch, exhausted and hungry, arriving at the car rental place at around 4 PM, with the office closing at 6 PM. There was no way we could pass this test in such a short time. Even for a domestic driving test, we need days to study. The company could have at least emailed a few days in advance. The car we got had over 100,000 kilometers on it, with severely worn tires. When we pointed it out, the office claimed the tires were fine. Being unfamiliar with the place, and considering it better than having no car, we reluctantly accepted. When returning the car, there was a small scratch on the door, and repair cost over 3,000 NZD, which is more than 13,000 RMB. Although insurance covered it, it felt like we were being scammed by this rental company.

Overall, the experience was terrible. Avoid this rental company at all costs. We booked in advance and paid, but when we arrived to pick up the car, they said it wasn't ready. They offered to take us to our hotel and promised the car would be delivered in two hours. When it finally arrived, they said there was a missing signature, so I had to go back to sign and pick up the car. When returning the car, they initially said someone would take us to the airport, but when we got there, they said no one was available, and we ended up waiting for at least 20 minutes with an uncertain time frame. In the end, I had to spend 22 dollars on a taxi to the airport. The car condition was far from what was advertised; it was an older car with over 100,000 kilometers and had an unpleasant smell. This was the worst rental experience ever. The front desk was full of complaints, and the manager had a terrible attitude. Avoid this company!

Yes Rentals provided an excellent service. I supplied all information needed prior to arriving, so my pickup and drop off was seamless and very efficient. I will definitely use them again next time.

This booking platform provided an excellent service and meet all expectations.

Great car and very convenient airport shuttle.

The car was as expected - clean and in good condition. The wait time for the shuttle varied and depending on how busy the counter staff are, it would affect the time taken to pick up and drop off the car.

Fast and efficient. no problems

helpful and good

Everything was great.

Very helpful. They assisted to make changes to the pickup. Good value for money.

The car model was too old. On the first day, they gave me a small car that was not the model I had booked. They told me to come the next day to exchange it and even asked if I had refueled it, which was quite annoying. The service was just mediocre; customer service would respond when it came to regular procedures and charges, but when I needed to exchange the car or ask about the car's features like Bluetooth, they ignored my WeChat messages and didn't answer calls. If there are other options, avoid choosing Yes Rental if possible.

The vehicle was a Toyota yards hybrid. They claim it was a 2013 but it seemed even older than that. Headlight lenses were "fogged over" from age so they weren't very bright at night. The car had numerous scratches & dents.

The full protection coverage which I decided to purchase through your website because of advertising a better deal would have been cheaper to purchase at the counter at Yes Rental ($22NZD/day)

Venligt personale, dejlig bil og god service hele vejen igennem.

Everything was perfect Excellent service , Professional and helpful. Courteous staff.

Yes the price drop protector was just right, Thank You.

Extremely bad, not just bad, extremely terrible!! Do not choose this car rental company at any cost! They set various traps for you and then overcharge you. They specifically source ancient second-hand cars, over 10 years old! This wasn't shown on the booking page at all, and the car rental platform has serious issues for not informing customers about the condition of the cars in advance, misleading consumers.

Yes

The staffs in Yes Rental were very friendly, helpful and very professional. Absolutely, appreciated the courtesy pick-up and drop-off to the airport.

Excellent experience on my very first car rental on Qeeq.com. Really good and competitove price.

Very good

Very good

Arrived at 1:30 so they said we had to bring the car back at 1:30pm instead of our initial 2pm booking time. Great customer service would have left it at 2pm drop off!

The staff service was excellent, but the car was very damp and had an unpleasant smell.

I booked Toyota Prius or similar but was offered Toyota Aqua.. which is much smaller & definitely not similar . I mentioned staff, but staff was adamant & said to me that he can give me a refund & nothing else he can do. This was around 9 at night I had no choice but pickup the car which is much smaller than what I booked. Customer service was poor & will not use their services in future. I should be refunded the difference of rental between the two cars