YES RENTALS CAR RENTAL REVIEWS IN NEW ZEALAND

Highly recommend to all. Was very happy with the car and the service AAA++++

Quick and easy platform to use AAA++++

Pretty amateur operation, we got picked up from the airport on the kids school run!! The premises of YES were a bit dodgy, we wondered what we had got ourselves into. The staff were very friendly, it was quite over the top vehicle checking for such an old rental vehicle! unfortunately we will not be using this service again.

Very easy (excuse the pun). Simple to book, quick reply and great pricing

Upgraded. Good car. Excellent staff. Smooth process. Recommended

Easy booking process. Recommend

Great service. Not many car options, and mostly old model cars.

Good and easy rental booking.

It would have been much easier if I got the email 3 weeks before about pick up & drop off as I was overseas staying where there was no email or printer.

Wrong address for drop off.

I saw the order today and it had comprehensive insurance, which included third-party liability. At the store, they asked to purchase third-party liability insurance again for about 260 yuan, which was confusing!

The pick up location was not clear in the instruction email. A picture of the location or map of how to get there would be perfect as Auckland is a small airport it had two pick up zones for taxi vans and regular pick up. The customer service rep didn't speak fluent english but luckily for us we spoke Chinese, so we got a long just fine. Yes Rentals is located approx. 10 min drive from the airport. It is time consuming if you're in a tight schedule, 10-15 mins pick up time, 5-10 min admin work, then dropping the vehicle off and travelling back to the airport again. However, if you're not a hurry and you're looking for cheap rental prices then I highly recommend Yes Rentals.

After hours pick up was shocking. The rest was great thanks

One staff member managing the complete business. Plan for at least an hour for the drop because the same person maybe out for pickup that time. I had to wait very long during drop off. Also make sure each and every mark/scratch is captured. Overall not recommended

Car is not clean. Door is not well function. Something wrong with the heater. 25 degree feels like 16 degree

When the staff came to pick us up, they informed us that the car we had booked was not available and offered us a Hyundai SUV instead. Later, we found out that the car we initially booked had serious safety issues and was nearly written off after an accident! I think the staff should have informed us earlier. However, after communicating and negotiating through QEEQ, our issue was eventually resolved. They were quite good at solving problems.

Waited about 20mins for the car. Car could have been cleaner.

Great!

The service from Miss Li in the South Island was excellent. She was very enthusiastic and patient. It was a great car rental experience! I will definitely rent from this company again when I visit Christchurch next time!

Car had terrible wipers and still had water bottles and good from previous renter.

We had a fast pick up from the airport from a friendly driver. Vehicle was bigger than expected. We were an hour later than we had originally said but they waived the late return fee. Overall a really good experience.

Very attentive service

Car size was fine, needs English as well as Chinese.

While the car was older than expected,,the staff were friendly and no waiting time for either pick up or drop off

This was an easy platform to use and would recommend to others

Friendly & Easy booking, Excellent service & great vehicle. Very satisfied.

Was a bit long waiting to be picked up compared to other companies I’ve used. Although cheap, was a bit of damage on vehicle that I wasn’t impressed with.