YES RENTALS CAR RENTAL REVIEWS IN NEW ZEALAND

This seems like a part time operation. There were poor directions on where to be picked up at the airport. Then we were driven to an office park where the paperwork was filled in by hand. Turns out the pick up car was our rental car. Windows were very dirty. Otherwise car performed well. Drop off information was incomplete and we dropped off car an airport parking lot.

Car was not very clean and it had some technical problems with front bumper.

Pretty amateur operation, we got picked up from the airport on the kids school run!! The premises of YES were a bit dodgy, we wondered what we had got ourselves into. The staff were very friendly, it was quite over the top vehicle checking for such an old rental vehicle! unfortunately we will not be using this service again.

Very easy (excuse the pun). Simple to book, quick reply and great pricing

I got value for money

Great service. Not many car options, and mostly old model cars.

Good and easy rental booking.

It would have been much easier if I got the email 3 weeks before about pick up & drop off as I was overseas staying where there was no email or printer.

Wrong address for drop off.

I saw the order today and it had comprehensive insurance, which included third-party liability. At the store, they asked to purchase third-party liability insurance again for about 260 yuan, which was confusing!

The windshield washer fluid was empty, and no water could be sprayed out. However, during the car inspection, the staff did not honestly mention this. It wasn't until it rained after driving out that this issue was discovered. This is an integrity issue.

The pick up location was not clear in the instruction email. A picture of the location or map of how to get there would be perfect as Auckland is a small airport it had two pick up zones for taxi vans and regular pick up. The customer service rep didn't speak fluent english but luckily for us we spoke Chinese, so we got a long just fine. Yes Rentals is located approx. 10 min drive from the airport. It is time consuming if you're in a tight schedule, 10-15 mins pick up time, 5-10 min admin work, then dropping the vehicle off and travelling back to the airport again. However, if you're not a hurry and you're looking for cheap rental prices then I highly recommend Yes Rentals.

After hours pick up was shocking. The rest was great thanks

received for what i booked, happy. the first calls for pick up, those two phone numbers weren't working, thought the rental company not exist and got stranded at the airport. looked through the whole voucher and found 0800 number, but was Park&Fly answered. then tried call one of the numbers again, eventually someone answered. spent a bit time just for pick up, at drop off was quick. counter staff was helpful, but she charged $300 bond not freeze (on provided credit card), even i purchased extra cover ($0 excess) through YES rental, not very happy about that, they still keep the bond for two weeks after i have returned the rental car. this kind of procedure should be changed. have been hiring with many other rental companies they didn't do any bond, as i don't like the 'bond' idea so always get the $0 excess option.

When picking up the car, I confirmed the after-hours return steps with the staff. They said a colleague would be on night duty and would take me to the airport after returning the car. However, I found out it was a third-party company collecting cars in the parking lot, which misled me and almost made me miss my flight.

Waited about 20mins for the car. Car could have been cleaner.

Great!

The service from Miss Li in the South Island was excellent. She was very enthusiastic and patient. It was a great car rental experience! I will definitely rent from this company again when I visit Christchurch next time!

Customer service extremely poor discrepancy over condition of car at pick up discrepancy over drop off no transfers to airport

The car condition was very poor. The reverse camera didn't work properly. Gear wasn't very smooth. Although car was clean inside it had bad smell. Havent refund my deposit yet.

Very attentive service

Car size was fine, needs English as well as Chinese.

While the car was older than expected,,the staff were friendly and no waiting time for either pick up or drop off

This was an easy platform to use and would recommend to others

Friendly & Easy booking, Excellent service & great vehicle. Very satisfied.