Very satisfied. Initially booked a Citroen, but its trunk couldn’t fit two suitcases. They upgraded me to a larger car for free. The car was in excellent condition, with a rearview camera and Bluetooth connection. However, you need a phone holder. The pickup and return were very quick.
I've been to Turkey over 10 times and this is the first time the car was in such poor condition. It was extremely dirty when I picked it up, which I've never encountered before, and there were issues with the tires.
Overall, it was okay. Initially, they told us that the 5008 we booked was not available and upgraded us to a larger car. When we got to the parking lot, we saw they had given us two giant nine-seat Mercedes. Considering our road trip would involve many narrow roads, big cars would be inconvenient, so we declined. Then the staff made a phone call and managed to get us two 5008s. I'm not sure why they said they weren't available before. Returning the car was very quick; they barely checked anything.
The worst rental experience. Very poor service, fraudulent car model changes. The customer service only has a central line, making communication difficult. Car was given with an empty tank, and extra fuel at return was not refunded.
Terrible. Only one staff member for car collection, with five groups waiting to pick up cars. We had to wait until everyone had finished before they let us leave the parking lot. What kind of logic is that? The car was given to us with an empty tank and must be returned empty. How are we supposed to manage that? We ended up giving them half a tank of fuel for free. The windshield washer fluid was also empty. The staff member at car return didn't even speak English. Absolutely ridiculous. Avoid this car rental company at Izmir Airport.
The car was good, the service was excellent. For car rentals in Turkey, choose Cizgi—they are quick and efficient, and they didn't require a credit card deposit in my case, can't comment on other companies. The pick-up and return processes were particularly convenient, with simple and fast procedures.
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