MEX CAR RENTAL REVIEWS IN MEXICO

Service was quick, but one of the staff said I could return the car with an empty tank after taking it full. I wasn't sure if there was a catch, so I refueled before returning it.

The car had a tire pressure warning, but the staff did not address it. I had to go to a gas station to fix it myself.

Pésimo servicio. De entrada tuve que pagar adicional un seguro básico para responsabilidad a terceros siendo que en la compra por medio de qeeq en la hoja decía abajo que ya no había nada más que pagar. Renten los carros por default con ese seguro sin darle la sorpresa al cliente que tiene que pagar otros 4 mil pesos (mínimo). No se si eso sea bronca de qeeq o de MEX. Luego al hacer el pago no aceptaba la tarjeta y empleado me insistía que pusiera bien el nip (asumiendo que lo estaba poniendo mal) y lo que no servía era su terminal. Hasta que no le dije que usara otra terminal y le solucioné el problema. Luego al entregar el carro resultó con un tallón que según ellos era nuevo, y ya lo traía, el carro estaba lleno de rayones y tallones y ese que me cobraron era algo mínimo que se quita con polish y me descontaron $800 pesos del depósito.

Very nice people and helpful

Great service and rental insurance options I will use them again

El servicio en la entrega del auto fue excelente. Pero al recoger el coche me intentaron vender seguro, me mintieron al decirme que no tenía ningún seguro, se molestó y me trato mal, incluso se burló de mí,, y me castigó con un auto de menor categoría justificandolo por no haber sido reservada directamente con ellos. Ya no se me dio ninguna respuesta a mis preguntas porque estaba muy enojada.

Me pareció execelente .buen precio .

Me rentaron un carro con falla, me dejo tirado en la carretera y si asistencia vial tardo más de 5 horas para auxiliarme y a final del día me quieren cobrar a mi las averías del carro. No cumple con el seguro que además de estar más caro que en otras compañías otras compañías si te reembolsan el pago del seguro y está no. Además de exponer mi vida dejándome varado en la carretera me dan un vehículo que no revisaron mecánicamente solo estetica y eso casi hace que tenga un accidente

Gracias por el apoyo pero si continúan trabajando con empresas como MEX RENT A CAR los clientes dejaran de confiar en ustedes por compañías tan malas y poco éticas como esta

Al llegar nos realizaron un cobro adicional el cual no se indico al momento de la reserva

Amazing service. They ask you sign a bond but it is totally refundable. Really good service and I was able to drop off things at the office too. I would DEFINITELY use MEX again. Gente amable, eficaz y capaz a brindar un excelente servicio al cliente. FRED

Got me the very best price.

Didn't get the car I wanted. The rental company said it was the same class, but I rented a Toyota SUV overseas and received a Kia instead. It was uncomfortable to drive and sit in. The tire blew out after just 100 kilometers, and there was no signal on the road. I had to pay local people several dozen dollars to change the spare tire. Later, I had to repair the tire in the city, with no receipts provided, making it impossible to claim insurance. The fuel level at pickup was much lower than stated. My husband didn't notice it until we started driving. We were told by the staff at the gate to take a photo as a record. When returning the car, the staff didn't recognize the photo, and we had to pay an extra $14.

They forced me to pay an additional insurance fee of around 1200, and what's worse is they charged my card after I left the store. I contacted the official customer service of the car rental platform, but their English was so weak that they couldn't argue back when the rental company claimed the insurance had already taken effect. The customer service then blamed me, which was really frustrating.

Car could be with a full tank, to easy refturn after! Mex deosnt accept additional insurance from broker, so we needed to buy it at MEX office again!

My car not available during pick up. They upgraded the car to 8 seater SUV which is very convenience for us. The font staff try to upsell insurance. I have bought the full coverage insurance with AXA n insisted not to buy the duplicate insurance from them.

No hicieron válidos los seguros contratados y tuve que contratar sus seguros. El precio se elevó al doble del acordado.

They couldn't find my booking.

Very good

El auto estaba en buenas condiciones y bastante limpio Al revisar la reserva el agente sugirió comprar otro seguro porque el que yo había elegido eera cobertura media y no incluía servicio en el camino y otros detalles, pero no fue muy insistente. Sólo noté un detalle en la conducción que le hice saber al personal al momento de regresar el coche.

El proceso me gustó, pero encuentro difícil encontrar como obtener una factura fiscal por la renta. En caso de que no la pueda emitir por su modelo de negocios, creo que no me convendrá para futuras rentas.

Esperé mucho tiempo Además se encargan de meterte miedo para que les compres sus seguros

Excelente

The car rental process at Cancun Airport is quite efficient, and the service is very enthusiastic. There were no unnecessary upsells or difficulties. I think the main reason is the high traffic here, they neither have time nor need to make money by being difficult. Additionally, all the rental companies are lined up together, so the competition is fierce. If they have a bad attitude, they'll lose.

The rental process at Cancun airport is quite efficient and the service is warm. There's no excessive upselling or troublesome tactics. I think the main reason is the high traffic here, they don't have the time or need to earn money in such a way. Additionally, rental companies are close to each other, making the competition fierce. Bad service would lead to losing customers.

Customer service at MEX was great. One of the few times we didn’t get hassle about insurance, fees etc. I would definitely use them again