MEX CAR RENTAL REVIEWS IN MEXICO

Awesome staff at MEX, thanks.

MEX is the largest car rental company in Mexico. Every step of the renting, picking up, and returning process was very smooth, professional, efficient, and accurate. I bought the QEEQ Super Peace of Mind full insurance (insured by a domestic insurance company). The rental company didn't make things difficult for me or recommend any additional insurance. There is a MEX shuttle bus outside the airport. Every staff member was serious and responsible, with a very good attitude. We arrived at the rental hall at around 3:30 p.m. There were four counters open, with two customers waiting ahead of us. I waited about 10 minutes to start the process, which took around 10 minutes. Picking up and inspecting the car took about 10 minutes. Overall, very satisfied.

forced to buy insurance!

Very good Service !!

Pésimo, me estafaron. A las 12.30 AM me obligaron a sacar un seguro pero en verdad estaban encubriendo un upgrade y el combustible. Ya hice el reclamo, no lo recomiendo.

Service was a bit strange. Representative at the desk told us that as soon as he saw us, millenials, he knew we wouldn't be giving him any commission. Also, they give you the car absolutely empty of fuel and there is no fuel station around. They know it's impossible to bring back a car empty so they make profit on the fact that people bring back the car with fuel in it...

Cheap options which is great.

They had me pay for liability again and I spent thrice the amount I reserved the car for. MEX is charging the exchange rate as well for charges made in pesos which is unreasonable when questioned. I had very bad experience with MEX

Service was terrible, took over three hours to get the car.

I paid for full coverage yet when I got there they said I didn’t have it and charged me another $180 for the coverage I thought I already paid for!

Price was amazing and the staff were wonderful. Not pushy when it came to the extras, which is really great!

Waited a long time customer service sucked over charge me for everything! I was charged $200 more for a car and service was absolutely terrible never again will I use this garbage service!!

We arrived at 11 PM, and the front desk told us that our credit card couldn't be swiped because it didn't have a chip. They asked us to pay extra. Later, our card worked everywhere else in Mexico. Since there were two other Chinese customers facing the same issue, we started to complain. The front desk then said they would communicate with the bank, and suddenly the card worked. Are they joking? Would the bank be open in the middle of the night? We wasted two hours, and those other Chinese customers wasted four hours, wasting our time.

Overall, I was fairly satisfied with the service attitude. However, there was a hiccup where QEEQ provided an incorrect pickup address. The MEX representative on the phone had a heavy Spanish accent and wasn't familiar with Mexico City, so I couldn't understand the city pickup location he provided, only understood that we could pick up the car at the airport branch. Eventually, with the helpful assistance of our Airbnb host, we called MEX again and communicated in Spanish. They wrote down the nearest rental location for us, and after a morning of confusion, we finally picked up the car.

The return desk wasn't sure if it was vehicle damage and said it needed to be reviewed by the department manager! Two days for a response! It's been two weeks and no news at all! And they still haven't returned my money! Fine, I'll drag this out with you! Anyway, I'm staying here for six months!

The agent there want me to decline the insurance i buy from eassyrent and but the same one. And he tRy to scare u, so you buy his insurance which is more expensive. Worst service

It would have been nice to know the price ahead of time.

In the counter they say that in spite you contract the insurance whit EasyRentCars , anything the car had, you must pay... i have to contract another full insurance ( almost the price of the rent)at the couter because they put só afraid, that you dont want to risk nothing

There was no one when I arrived, so the process was quicker than others mentioned.

The car was smelling, initially the smell was partially mixed to some cleaning wax fragrance.

EL proceso de renta es de mucha desconfoanza pero el vehiculo viene muy peromuy golpeado , con varios golpes , nunca me habia tocado una unidad asi, su funcionamiento estaba bien pero la estetica por golpes era muy mala !!!! creo que no deben exhibir asi los carros que representan su marca.