MEX CAR RENTAL REVIEWS

Car was fine. At pick-up was forced to pay extra insurance or they wouldn't let us take the car at all. Felt like we were scammed. Car also only had quarter tank of fuel when email said full to full.

Awesome staff at MEX, thanks.

MEX is the largest car rental company in Mexico. Every step of the renting, picking up, and returning process was very smooth, professional, efficient, and accurate. I bought the QEEQ Super Peace of Mind full insurance (insured by a domestic insurance company). The rental company didn't make things difficult for me or recommend any additional insurance. There is a MEX shuttle bus outside the airport. Every staff member was serious and responsible, with a very good attitude. We arrived at the rental hall at around 3:30 p.m. There were four counters open, with two customers waiting ahead of us. I waited about 10 minutes to start the process, which took around 10 minutes. Picking up and inspecting the car took about 10 minutes. Overall, very satisfied.

Quality of the car wasn't good as it had lot of stains inside with dust. Asked them to clean again. Although the make is 2018 dodge, it does not have sufficient basic features like rear camera and boot space. No alternate vehicle is available to pick up.

When i returned the car, the guy found a miniscule chip in the windshield and a small ding on the hood of the car. I told him that i recalled hearing something bing off the windshield when i was driving but did not see or think anything of it. I did not recall a stone/pebble hitting the roof of the car. I was told that i had to put in an insurance claim. Very disappointed in their customer service.

Very good Service !!

Pésimo, me estafaron. A las 12.30 AM me obligaron a sacar un seguro pero en verdad estaban encubriendo un upgrade y el combustible. Ya hice el reclamo, no lo recomiendo.

When I arrived in the agency I had since the beginnin a bad reception, the agent didn't even say good morning or reply my "hi", he simply asked: "drivers license, id and credit card." I provided all the required document then he asked me how much it was the deposit to pick up the car, I thought this was his job, right? In the voucher was saying between 500 and 3.000US Dollars, So he decided out of nowhere choose the amount of 2500EUR. Already telling me: "you don't have limit in this card right?" Seriously? Why would I plan a trip, book a hotel, get a taxi, cross the whole city to pick up the car if I didn't have limit on my credit card? So he didn't show me how he inserted the amount on the card machine, only asked me to enter the PIN. Then it said no authorized. The agent then turn his back and left me there alone, not willing to help or sort the issue out. I called the bank then, put the speaker on and with the bank agent asked the guys from the rental place to try once again(2nd time) but again he hid the machine and only asked me later on to put the pin and again not authorized asked the bank agent who I kept on the line if there was any transaction or ate least an attempt of it in their system. The answer was loud and clear(NO, on the bank end no transaction was showing up.). So instead try to use another machine, request another credit card or even turn it off and on he just said he wouldn't try again because HIS MACHINE would be blocked, machines does not get blocked because credit card insufficient found or anything like that. He told me then:"Rent the car in another company" Then curiously when I left his cabin there was a colleague of his from another agency offering me another car to rent! Now I need to keep my eyes close to my credit card account to make sure he won't use to charge me or buy something else later on because I already lose money with the booked hotel, the transportation to the car rent pl

Service was terrible, took over three hours to get the car.

Waited over an hour. Refused our insurance so had to pay £150 or not be allowed to take the car

Booked a Jetta but got a smaller Toyota Corolla. Slow service.

It was good.

I paid for full coverage yet when I got there they said I didn’t have it and charged me another $180 for the coverage I thought I already paid for!

Price was amazing and the staff were wonderful. Not pushy when it came to the extras, which is really great!

The car was good however, finding a CE Rent-A-Car was difficult as it was not mentioned in my email

My reservation was for 8:00 pm. When I arrived at 7:30 pm, the facility was already closed. I spend over 2-hours trying to get a hold of someone. When I called the local number, it just rang and rang. I finally got a hold of someone at the corporate number. They told me to wait 5-10 minutes for someone to pick me up to get a car. After 20 minutes, I gave up and rented from another rental company.

The company is not presented in airport. They didn't wiait me on agreed time. Theu give me different car. They treat compact, economy and intermediate cars as the same. They charge very high on insurance. Do not recommend MEX company at all.

It would have been nice to know the price ahead of time.

In the counter they say that in spite you contract the insurance whit EasyRentCars , anything the car had, you must pay... i have to contract another full insurance ( almost the price of the rent)at the couter because they put só afraid, that you dont want to risk nothing

There was no one when I arrived, so the process was quicker than others mentioned.

I reserved an intermediate car, a Hyundai. At arrival I was told Easyrent overbooked, I would get a mini van. I voiced my concern that I did not want a mini van. Customers who arrived after me were told they also would get a mini van, but then they got a car. I was told I could call and switch to a car the next day, maybe. Not acceptable.