DOLLAR CAR RENTAL REVIEWS IN CANADA

Quick, fast and the car was excellent

Easy access & great value

Average, had to wait a bit long during return.

Customer check in, check out, and support staff were excellent.

Counter staff were wonderful! Above and beyond excellent service.

Waited one and a half hours for the mini van to come, but the staff was very courteous and helpful.

Excellent booking service. We booked a total of four cars on EasyRentCars App on our trip from HongKong to Vancouver, Calgary, Toronto, HK. Very smooth service and good pricing.

It’s worth the money and good service. We’ve bought the whole insurance online though for the sake of it.

Over charged for returning the car with empty fuel tank, was told it was the cheapest fuel rate in town, it wasn’t and was charged more than was needed to fill the tank, rip off!

Booking was easy and quick

We got a flat tire and came in disgruntled. The person helping us, Rey, upgraded us for free into a badass new vehicle and we loved him for it.

Excellent service attitude and clear communication. Everything about insurance coverage was explained. Also, they upgraded us to an SUV with snow tires for free. Couldn't be better!

The car was what we asked for and met our needs. There was too much effort by the counter staff to upsell on insurance and too up size the car

No complaints with the process

An established American car rental company with terrible service. They push insurance to every customer, making me wait over an hour. I've rented cars over 50 times, and had great experiences with Hertz and Alamo.

The car is too small , so the counter staff up sale us a bigger car but charge more

Good

Easy to use

Not a fan of the upselling, but you can just ignore it.

very good car, service ok, once I knew exactly were the desk was, and taht it was Dollar's desk !

Emergency call hotline cannot help promptly and directly. Can be improve service when accidents happen. e.g can change the car at anywhere and no need back to the airport.

Excellent - when they heard about our attempts to get a roof rack they allocated us a Toyota Sienna that had very good boot space. Only improvement suggestion was what fuel we should use - there a 3 grades of petrol used in Canada and a dilemma as to which one to use - nothing inside the fuel hatch of the vehicle.

Went well - only improvement would be to identify the vehicle earlier so that we did not need to fret so much about luggage space.

Smooth pickup, easy return.

Dollar struggled to get us an appropriate car because they had none of the requested premium cars available with 4 doors. A dirty suv was offered and refused by us and another one was offered and accepted. Kind of made it up as they went along and would have annoyed me a lot if I was pressed for time.

Easy. Simple. Would recommend.

The staff at the counter kept up-selling me on insurance, even after I told him I had purchased it on EasyRentCars. Had to turn him down on three different attempts. He even pushed the Insurance voucher away when I showed it to him. Finally, he said what I had reserved (Economy) wasn’t available and started up-selling me on upgrades. After I turned down all his upsells, he said then I’d have to wait “a bit” for them to get me an Economy. So I, along with my mom and my aunt (74 and 63 respectively), sat and waited for about 25 minutes, before they finally brought up a Kia Rio that had a big dent on the hubcap of one of the front tires, visible patches of scratches in various locations of the body, and 60000+ kilometers registered to the odometer. The car was also making a really weird noise under the front compartments when it was driving on the road. So in conclusion, I arrived on time for my reservation, but the entire pickup process took 45 minutes and I got a car that’s, in my opinion, not really in a rent-able condition.

Booking process very efficient and easy.