Picking up the car was relatively easy and staff were helpful in processing the booking. Had to call their service hotline to arrange for pick-up to the collection location.
About QEEQ:10.0/10
Great UI and UX. Super easy to navigate and great prices too.
Employees of aero drive were helpful and polite. Everything went pretty smoothly. Except that the car I had had a low pressure type and the key battery was to be replace but I was not told and had a lot of hassle trying to start the car before I could unlock the door for the passengers
About QEEQ:7.0/10
The clause in the terms and condition mentions if you are late for pick up could cause us to miss our pick up. And we tried calling and was asked to cancel and rebook and we end up booking at a higher price. The details could be made clearer e.g. indicating we can be given an hour of buffer etc.
They did not have the car I requested, and tried to "upgrade"me to a larger car. Unfortunately, bigger does not always mean better when hiring cars to drive around an unfamiliar city. They then tried to give me a car that cost more per day. Eventually, they managed to "find" a car that was more suitable -- why it was not offered in the first place is a bit of a mystery.
“Awkward place to find but fantastic car in great condition.”
About AERODRIVE:7.7/10
Car was great in good condition and ran very well. Tough place to find initially as the address when typed into google takes you to the wrong end of the multi story car park. If they updated thier location on Google Maps it would make pickup/drop off a breeze then 10/10
The first car had so many dents and scraps I refused it. The alternative was given once I asked for a refund and had filthy and I mean filthy upholstery and smelled of cigarette smoke. It also mechanically needed servicing. In cold temperatures the car squealed a dreadful sound on ignition and acceleration
Pick up was straight forward. Car had broken glove box which I only noticed after driving away - and rattled annoyingly the whole time I was driving. I reported this when I dropped the car back so hopefully the next person wont have this annoyance.
“Good car but location and shuttle could be frustrating”
About AERODRIVE:8.3/10
For the price I was surprised to get a car as new and as spacious. However the rental location is quite a drive from the airport and the shuttle filled up fast (having to turn away guests at international terminal). The staff were very friendly but there was only one available when I dropped the car off in a hurry. Overall a very good experience if you don't mind a 5+ minute drive and the fact you might not get on the first shuttle
About QEEQ:10.0/10
Good service, recent hire cars have been of a high standard with no issue on vehicle collection. It is becoming my go-to rental car choice.
“Poor communication between Aerodrive and Park On King”
About AERODRIVE:8.7/10
Waited a long time (30 mins) for pick-up and had to call twice. Even after the driver arrived, my name was not on the pick-up list which means my request for pick-up was not even passed to the driver. After arriving at the car rental, it took almost 30 mins to process my booking with the staff having to key in my details into the system twice. All in all, it took almost 1.5 hours before I can even get to drive. Even after drop-off, nobody attended to me even after standing there for 15 mins with staff walking off elsewhere.
About QEEQ:10.0/10
Will definitely use this platform for booking in the future. It is easy to use and my experience booking through Easyrentcars were great.
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