AERODRIVE CAR RENTAL REVIEWS

All so easy and efficient. Quick pick up and drop off compared to what I expected! Wasnt pressured to by anything extra. He staff were lovely. Got the car from the city not airport. Really nice new car. Clean, not much mileage. No problems with it at all served us well for 6 weeks across NZ.

Average. They initially gave me a car with a cracked windshield, but I was lucky to notice it.

When returning the car, there was a Taiwanese server. I asked her in English if she spoke Chinese, and she replied in English that she didn’t. But when I went out to return the car and came back for the paperwork, she was fluently speaking Chinese with two other Taiwanese people. Isn't that frustrating? I returned the car at the Christchurch airport location. It was a female server, suspected to be Taiwanese. Please take action!

Few people, quick processing.

The pickup process is painfully slow - all data need to be typed in manually while you wait, this is so silly. I hope they improve it some day!

Great booking site, thanks!

our flight was delayed and we arrived in wellington after 6pm.nobody was thereand no one answered the mobile phone no given.we had to take a taxi which cost us $76.and had to come in the next day to collect the car.Not very satisfactory.

They didn't have the car that they advertised and they give me a similar one. I think they don't have it at alll tho.

Waited 1.5 hours to get picked up No one was picking up the phone I had to ring Kuala Lumpur to get someone to actually answer the phone It was really frustrating I’m so so disappointed We were so late to our destination No proper apologies

Great value car hire if you don’t mind waiting for the shuttle at the airport.

A small scratch cost me over 2600 AUD from the damage deposit, and a month later, there is still no detailed invoice. Emails remain unanswered.

You can pick up the car directly at Christchurch terminal, no pushy insurance sales.

Had trouble locating customer service kiosk at christchurch airport since there was another rental car company with a similar name. Name should have been clearer or at least given a heads up which name to look for. Or maybe someone waiting by the arrival.

My only complaint is that the car was too big. The counter man showed us a picture of a Toyota hatchback- which was great and what I wanted. The actual car was a big, boxy South Korean car with sports tires. It was much bigger snd clunkier than I wanted. I wish they had given us the car we wanted and not the one we got.

Perfect, the only thing is that you need to spend extra time to wait for bus shuttle to the pick up location. No issue as it takes 10-15 mins for the ride. Shuttle is free. Some charges on the shuttle.

Really liked it

Good service, very satisfied.

Average

I clearly bought full insurance on Zuzuche, but when the windshield was chipped by a stone, they asked for over 3000 NZD in compensation at the time of return, saying I should claim it back through insurance later. The process and paperwork are handled by the rental company, so why should consumers have to pay upfront?

The counter staff is not really friendly and his explain is not clearly.

If you don't purchase the car company's insurance, you'll have to pay up to 2500 NZD for any accidents, and further processing is very slow. The car rental service only responds by telling you they've urged again. The experience was not great. I recommend skipping the car rental service's insurance and directly buying the car company's insurance.