BUDGET CAR RENTAL REVIEWS IN CANADA

Like: Car was in good condition and worked well for our needs.
Dislike: Car was advertised as a Toyota but ended up a Ford. Inflexibility for adding a couple of hours beyond the exact 24h period - had a later flight to catch. An extra hour would have costed 50% of a full day - that's very poor customer service in my opinion.

Not bad.

Friendly attitude, simple and convenient procedures, no deposit required.

Great service, very enthusiastic.

1) The staff waited past closing time due to our flight delay; 2) The vehicle was upgraded to a 7-seater with a large trunk, which we liked.

Good

Did not handle car hold issues promptly, charged indiscriminately, disregarded customer interests, hard to find help on the phone, each call took over 10 minutes to get answered, encountered a lot of irresponsible people, very unlucky.

When we arrived at the counter, they told us the car model we reserved was not available and offered an upgrade, which we refused. Then they insisted we buy insurance, even though we already had full coverage. They said our insurance bought through Zuzuche was not valid and we had to buy theirs to be covered. Since it was midnight back home and we couldn't call Zuzuche for clarification, we had no choice but to buy their insurance. They also told us our rented car couldn't leave Vancouver without extra charges. We argued but to no avail. We had to pay extra, and the final cost was double the original rental price. We waited another hour to get the car, making the whole experience horrible and extremely unsatisfactory!

Like: Good experience, excellent staff
Dislike: Can’t think of a thing

Very simple and convenient to pick up and drop off.

Fast service

Like: Everything

Long wait time for pickup

The service was quite good.

Long wait times, difficult to find the location, and even though I filled up the tank at a nearby gas station, due to navigation issues, I had to circle the terminal twice. When returning the car they insisted the tank wasn't full, which seems impossible.

Pickup and return were very fast, no sales pitches, and the return signs were fairly clear.

A bit inefficient, but the service is decent

We booked a Grand Cherokee, but got a Santa Fe instead. The staff's attitude was extremely poor. Basically, they didn't care if we accepted it or not.

Easy with all the necessary documents.

Satisfied