RIGHT CARS CAR RENTAL REVIEWS

A small car rental company, the receptionist was an Indian with a heavy accent, which made it hard to understand. This caused significant issues. Of course, part of it was my fault too. The issues were resolved quickly on-site, but post-trip handling was very slow. There was a discrepancy between the credit card bill and the actual amount charged (undercharged by a few dozen), leading to a long delay in my insurance claim.

Sun pass is not a necessity in Fort Lauderdale, we could have managed without sun pass or could have used our own. But the agent didn’t agree to use our own, and informed that without sun pass we cannot take any highway in FL, that’s a lie.

The customer service suck, they changed for everything. I didn’t get my vehicle from them and just left. Will never go with them again.

Fair price, added an extra driver for 5 euros per day for 5 days

BE WARNED: This rental company WILL find a way to uncharge you at the counter for a seemingly inexpensive rental. I declined insurance coverage because BOTH my insurance company and the rental company confirmed that my coverage was adequate over the phone and upon arrival at the counter I was told that my 100,000/300,000 coverage was inadequate and they require 300,000/500,000. They required I pay an additional $40 for my three-day rental (essentially doubling the original price). It was going to be $45 on my credit card but they dropped it to $40 since I paid cash, which seems highly suspect to me. I called my insurance company from the counter and they were willing to raise my coverage limits for the month, which would have cost me about $6-$7 but the counter associate told me that they couldn't accept that change - even if my insurance carrier faxed proof of higher coverage directly to their office - because it has to be in effect for 30 days or else it won't be "in the system". Had we not been on a schedule, I would have cancelled the reservation and gone elsewhere, even if I had to pay more to a different company, just to avoid these scam artist. This company offers very inexpensive bookings up front and then finds all sorts of ways to add charges if you are not careful (if you bring the car back with less gas, $25 fee PLUS $9 per gallon; if you don't purchase their toll pass transponder and go through tolls, they charge $25 PER TOLL you pass through). Spend the extra money to book with a reputable company who isn't going to try to rob you.

I’m local and showed my own insurance information but the clerk charged me for insurance. I brought my own Sunpass transponder but the clerk charged me $5 daily for “activation fees”. The shuttle took almost 40 minutes to pick us up from the airport. The rental car office facility is literally a shak at a repair shop.

I didn’t end up getting the car because the guy behind the counter at right cars was rude, and very condescending. I ordered and had paid for a mid size car and he only said he could give me a small car for the same price. I decided that I had paid for a mid sized car and left to go hire a car through thrifty instead.

These clowns are the worst you can imagine. I could not believe how crooked and unprofessional they were. Never Never Never use them. They should be shut down out of business.

I didn't rent a car, because when I arrived at office, attendant did charge me another price, so I had to guive up to rent a car.

No way everything was bad

They forced me to buy extra insurance b/c I had less then 300,000 insurance coverage and nowhere in the contract it said that. For the price i paid i could have used Enterprise which does not have that ridiculous policy. I could not find the place, there was no parking for my brother who accompanied me to park his car while he was waiting for me. There is no signage, it is so hard to find. The staff was nice but there was nothing they could do.

Yes, minimal expectation though.

Right cars is an awful company. They forced me to purchase liability insurance and then didn't actually let me use it when there was a situation where a lady next to my rental car claimed that the passenger side door hit her car. There was no damage to the passenger side door, at all, but the lady was awful and Right Cars' customer service was the PITS! Finding the drop off location was a nightmare and having someone help was bad, too.

Employee spoke Russian and nearly ZERO English. Car was filthy inside and outside - took photos. Huge recent dent on rear bumper. Was not informed how to open gas cap. Tank was only at 3/4 full. YOU try filling a tank to match 3/4 full!!! So, you got a tank with more gas than I was rented. So disappointed I have made a note to not ever rent from you again!

We feel that we were scammed because they lied and forced you to buy their insurance and forced you to buy the Sunpass if you didn’t have $300,000 in property damage they made you purchase their insurance and it does not say anywhere about that until you get to their counter I will never rent from this place again . We would definitely like a refund !!!

Rental car provider refuses to honor reservation with proper pre-paid insurance. Force customer to buy additional insurance or not rent at all. We were forced to walk.

The service guy Oswaldo was rude impoliteband unprofessional.mHentold me and my family to bet out of the premisces and that he would not rent us a car... the reason: i refused his proposal for additionnal upinsurance cover. I had proof of sufficient coverage by my insurance company from Canada for the amount of $2 million and still it was not enough. It was written on my resrvation : bring proof of insurance... which i did. Never ever again. This is a hoax and a extremely unreliable company... as they kept my money, without giving me any service, i should call this an act of robbery...

Picked up the car at 9:00 AM and returned it at 9:00 AM with no wait. The counter staff recommended their full insurance as part of their duty, but did not insist when I declined. A hold of 18000 Kc was placed on my credit card as a damage deposit. If there are no issues with the car upon return during RIGHT CARS office hours, they cancel the hold immediately and close the case cleanly.

We waited a long time to be picked up from the airport, not entirely Right cars fault, but when we arrived to get the car my husband had to move a dumpster that was blocking the car, the car was nearly brand new and in great condition until you opened up the car and it had a HORRIBLE fish odor it was so strong our clothes smelled like fish after riding in it. we were a group of 7 and there were not other options for us, so we took the fish mobile.

We had already paid the rental fee and full insurance in advance. At pickup, one attendant asked us to pay a 730-euro deposit with a credit card or give him 30 euros in cash. We chose to pay the 730-euro deposit with a credit card. The attendant then said the card didn't go through. Another attendant came and demanded an additional 45 euros for windshield insurance before giving us the car. We offered 30 euros, but the original attendant denied asking for money. We were forced to buy the 45-euro windshield insurance. When we asked to cancel the reservation, they said no refunds. This way, we ended up paying more and the rental cost increased by 70%. Surprisingly, the same credit card went through immediately for the 45-euro charge, showing the issue with the deposit was fake.