OK MOBILITY CAR RENTAL REVIEWS IN GERMANY

I booked a Lynk & Co 01, but they gave me an MG, and it's a manual! How can these two cars be considered the same class?

Location was very confusing. There are no sign about "Shuttles". OK Mobility does not know your COMPANY QEEQ. OK Mobility applied a surprise deposit that I have never been notified about this amount(1350 euro). It was to enforce to accept their insurance. I had to pay extra 250 euro as my credit card limit was insufficient at that time.

Honestly, I liked QEEQ's services and customer service. However, in its email, OK Mobility was too unclear. Therefore, I had to try finding QEEQ instead OK Mobility. Also, QEEQ should have notified me about the amount of OK Mobility deposit. If I had known this, I wouldn't have rented car from that company

When returning the car, it was too dark to take clear photos, and there were indeed scratches. Please make sure to take photos in a well-lit area, not in the airport parking lot. Thankfully, after explaining to the counter staff, they helped me waive the issue.

They only have service centers in Germany and Spain. Communication over the phone isn't very effective when problems arise, so I don't recommend using them in other European countries.

The car was a great fit. We got an MG SUV instead of the NISSAN and I'm glad we did. Everything worked as expected and there was a lot of room for luggage in the back. My biggest complaint is that we wanted to pick up the car 45 minutes early due to an early arrival and the rental agent wanted to charge us 50 Euros. The car was already ready to go, so I'm not sure why we'd be charged extra. He ended up reducing this fee for us and I'm grateful, but I'm not sure why we needed to be charged for such a small shift in pick up time. Additionally, I was told by the agent that I'd need a sticker (vignette) for driving across the border into Luxembourg. I spent time stopping and asking about this only to find our that this is needed only for commercial trucks. OVERALL, the pickup was easy and the entire rental experience went smoothly.

Smooth booking overall!

Good

Good

Arrogant attitude

Good

Great selection of vehicles. The MG SUV was a very high tech automobile.

Very competitive pricing

They didn't have an MPV and gave me a small SUV instead, which they considered a downgrade and still charged extra. Very poor experience.

Isn't it too much to add another driver and also need extra towing insurance?

When booking the car, it was not clearly stated that exceeding 300 kilometers per day and crossing the border would incur extra charges. This was only communicated at the rental counter, with no prior notice, leaving no other options at the scene. Even if we didn't want to, we had no choice but to rent the car, feeling like we were being ripped off.

Very good

You didn't recognize my reservation in Europe! In the end, I didn't get a car at all! I couldn't pick up the car!!!

I booked a car for 7:30 AM, but after completing the paperwork, I had to wait another half hour because the car wasn't ready. I reserved an SUV but was given an A3, otherwise, I would have missed my meeting. The car was full of scratches not recorded on the paperwork, so I hurriedly took some photos. There were no staff members when picking up the car, so I had to ask staff from another company to switch the car system to English. This was my first and last time using OK MOBILITY!

The service was excellent. They provided a brand new Audi A3, which was a pleasure to drive. All functions were complete.

Satisfied

I bought insurance through the rental platform, but I had to deposit 2000 euros at the counter. The deposit hasn't been refunded yet. It's ridiculous.

The car was new, with only 1600 kilometers driven, but the deposit was a bit high at 1350 euros.