CAR RENTAL REVIEWS ON EUROPCAR AT PARIS CHARLES DE GAULLE AIRPORT, CDG

Average, constantly promoting their add-on services.

Trusted big company

Good

Simple procedures, convenient pickup

The vehicle did not match the reservation at all, and the actual charge of $350 was far from the budget. Additionally, the available models in the store did not match the reserved ones. Being in a foreign country with no other options, I had to make do. Overall, it made me feel cheated.

Only one staff member was serving, and the two customers ahead of me waited for an hour.

Pretty good, worth renting

Very inefficient

Long waiting time. Our number was already displayed on the screen, but we still waited for over 10 minutes. Not sure what the staff was doing. During the paperwork, the rental staff kept recommending us to upgrade the car model, costing an extra 85 euros. After we declined, they continued to push for various reasons such as it being flashy, luxurious, and discounted. This made the process very slow. They also kept pushing insurance, resulting in the entire process from queuing to getting the car taking more than an hour! Very dissatisfied.

Unclear fees, too many additional charges.

The service is acceptable, and the paperwork was processed quickly.

Like: The staff was very nice, offered me nice upgrade.

No need to queue

1. I already purchased full insurance on Zuzuche. When picking up the car, I told the staff in English that I didn't need insurance. They gave me a contract in French and pointed out a €950 charge, explaining that it was the deposit and emphasized that it was a credit card pre-authorization, not a fee. However, the €950 included €650 for insurance, which wasn't mentioned at all. The entire insurance contract was in French, which I couldn't understand. As it was my first time renting a BENZ V-Class car, I accepted the €950 deposit as reasonable and signed the contract, not realizing I had bought extra insurance. After returning the car and coming back home, I received three invoices from the car rental company for €650 in insurance and two €875 car damage fees. Despite already having the company's insurance, I was charged a total of €1750 for car damages.

Very satisfied

Very good

Not bad, just too slow.

Overall, everything felt pretty good.

Low efficiency. Explanations were unclear.

The queue was very long.