The car is clean and i have upgrade to xtrail. When I arrive for pick up the car, the cust service is helpfull, but he quite confused with my booking because he said he have no confirmation from qeeq. So he a little bit cheeky and sarcasm when we thank him for car upgrade.
About QEEQ:8.0/10
Qeeq is good, user friendly, but need more communication with the car rental.
The attitude was extremely bad. The gear shift cable of the first car broke, so we switched to another one. We asked them to transfer the car charger and charging cable to the second car, but then it went missing. Contacted customer service and they just gave excuses without solving the problem. They even hung up the phone.
Extremely poor attitude. The gear shift indicator of the first car fell off, so I switched to another one. I asked them to move the car charger and cable to the replacement car, but they got lost. When I contacted customer service, they just beat around the bush and didn't solve the problem. They even hung up the phone.
I have nearly 20 years of car rental experience in various companies in Thailand and have been renting with this company for several years.
This time, the vehicle had over 150,000 kilometers on it. It was very slow to start, and if an abrupt acceleration was needed to change lanes, it would likely get hit by other cars and be unable to escape. I believe this was due to the vehicle's deteriorated spark plugs, leading to a lack of power.
They used something similar to domestic ETC, and charged me 993 THB for a toll fee of 30 THB. This is simply outrageous and they were very rude. Communication was futile.
Additionally, I booked an Innova, but when I arrived to pick up the car, they told me it wasn't available and gave me a Fortuner instead. Given that I was abroad, I didn't have time to argue with them and it disrupted my itinerary. It was a disappointing experience.
Every panel except the roof was either scratched, dented, scraped or chipped.
We did not add any damage to the vehicle!
Europcar should not rent out vehicles in this condition.
Mileage was over 105000km on pick up
Seats were very uncomfortable, but the cars economy was good.
About QEEQ:10.0/10
QEEQ. COM did a perfect job, no complaints about QEEQ at all.
They require a credit card deposit of 9000, which is absolutely unreasonable. Plus, it takes 30 days after returning the car to get the deposit back. Unbelievable!
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View more >Satisfied.
I have nearly 20 years of car rental experience in various companies in Thailand and have been renting with this company for several years.
This time, the vehicle had over 150,000 kilometers on it. It was very slow to start, and if an abrupt acceleration was needed to change lanes, it would likely get hit by other cars and be unable to escape. I believe this was due to the vehicle's deteriorated spark plugs, leading to a lack of power.
I hope for a better quality vehicle next time.
Felix Brown
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