CAR RENTAL REVIEWS ON EUROPCAR IN PARIS

Average, constantly promoting their add-on services.

Good

Global chain companies are indeed different, with good service, new cars, and many service locations. I have rented cars from this company multiple times. I hope the company can consider more from the service details perspective and meet customer demands. It will surely gain consumer approval. Wishing them prosperous business!

One of the staff initially gave us a car with a flat tire and insisted on it. We had no other option and, after failing to sell us insurance, tried to charge us a so-called local tax in Paris. Despite multiple confirmations, they continued to argue that everyone had to pay this tax. It was only after finding the person in charge that they admitted there was no such tax. Very poor experience. The car given was also downgraded and had tire problems.

Like: The vehicle we booked was to small for the distant and the time we needed to travel so we were able to upgrade at a reasonable price.
Dislike: It just took a bit of a long time to check in. we waited over 40min.

Only one staff member was serving, and the two customers ahead of me waited for an hour.

We were a group of five, four adults and one child, with five suitcases. This car was very reliable, but European parking garages are generally small, making parking difficult.

Pretty good, worth renting

Long waiting time. Our number was already displayed on the screen, but we still waited for over 10 minutes. Not sure what the staff was doing. During the paperwork, the rental staff kept recommending us to upgrade the car model, costing an extra 85 euros. After we declined, they continued to push for various reasons such as it being flashy, luxurious, and discounted. This made the process very slow. They also kept pushing insurance, resulting in the entire process from queuing to getting the car taking more than an hour! Very dissatisfied.

Queueing, waiting

Like: The staff was very nice, offered me nice upgrade.

No need to queue

Very satisfied with the staff

1. I already purchased full insurance on Zuzuche. When picking up the car, I told the staff in English that I didn't need insurance. They gave me a contract in French and pointed out a €950 charge, explaining that it was the deposit and emphasized that it was a credit card pre-authorization, not a fee. However, the €950 included €650 for insurance, which wasn't mentioned at all. The entire insurance contract was in French, which I couldn't understand. As it was my first time renting a BENZ V-Class car, I accepted the €950 deposit as reasonable and signed the contract, not realizing I had bought extra insurance. After returning the car and coming back home, I received three invoices from the car rental company for €650 in insurance and two €875 car damage fees. Despite already having the company's insurance, I was charged a total of €1750 for car damages.

Not bad, just too slow.

Took some time to process.

Took some time.

Overall, everything felt pretty good.

Low efficiency. Explanations were unclear.

The queue was very long.