CAR RENTAL REVIEWS ON EUROPCAR IN PARIS

Trusted big company

Simple procedures, convenient pickup

The vehicle did not match the reservation at all, and the actual charge of $350 was far from the budget. Additionally, the available models in the store did not match the reserved ones. Being in a foreign country with no other options, I had to make do. Overall, it made me feel cheated.

Pretty good, rented cars a few times, and Europcar was the best among them. AVIS/BUDGET had bad reviews. Europcar clearly and thoroughly explained the additional insurance options, and we could choose whether or not to include them. I made a mistake with BUDGET, not realizing they added insurance and services without my consent and signed the contract without noticing. BUDGET staff seemed intentionally misleading, but I won't go into details. If you're interested, you can message me privately. Even though this is a review for Europcar, I wanted to mention BUDGET. It made me resolve to always give BUDGET a bad review whenever possible. Honestly, I wouldn't be reviewing Europcar if it wasn't to criticize BUDGET.

The car is very bad and broken.

Excellent

Very inefficient

Car not the one ordered Paid extra for no excess insurance but was expected to pay €1900 because not taken out with Europcar Billed for petrol on return even though car was full tank

Poor after-sales efficiency and arbitrary charges.

Why the extra charges?

The service is acceptable, and the paperwork was processed quickly.

Service attitude was acceptable

It was quite simple without any delays. However, the staff was slow, and there were lengthy introductions. It took one and a half hours to finally drive away, which is considered quick by their standards, but still can't compare to the efficiency back home.

In simple terms: they tried every possible way to upsell additional services! Then they tried to push higher-priced cars on us, claiming that the car we rented wasn't available. I had booked an automatic, but they gave me a manual. I specifically pointed out the scratches on the car during pickup, but during drop-off, they said there was no record of it, implying the damage was our fault. It was only when I provided the photos taken during pick-up that they waived the charge.

The car pickup point at Paris Montparnasse is a bit tricky for those unfamiliar with the area because there are no signs or indicators on the street. You need to go down to the metro station parking area to find the rental company's office, which is easily noticeable. The staff at the office are very friendly and will explain the specifics of renting, such as which fuel to use and the extra charges for late returns. Overall, very professional. Returning the car in Lyon was relatively smooth, with minor hiccups in locating the parking lot. After initially parking in an adjacent lot, I walked to find the exact location. The return process was quick. Overall, I would rent from Eurocar again. Additionally, I had booked a Citroen C3 but was given a spacious Fiat SUV at pickup. The reverse gear on the Fiat manual transmission requires lifting a ring on the gear lever before shifting into first gear. Since I hadn't driven a Fiat before, I asked a passing driver for help. I received a lot of friendly assistance along the way, such as help with refueling, paying highway tolls, and parking on the roadside.

Very satisfied

Very good

At the counter, we repeatedly reminded them that we had already purchased insurance domestically and didn't need any additional insurance. However, taking advantage of our language barrier, they still added over 500 euros worth of insurance. This is blatant insurance fraud!!! Please, Zuzuche, contact the car rental company and get us a fair resolution!!!

Very bad

All it's ok But Waiting more thé 40 mn it's notre nice when you arrive after 5 hours if fly