EUROPCAR CAR RENTAL REVIEWS IN AUSTRIA

Very good

The store at Vienna train station is easy to find. The car pick-up process is simple, without any upselling. The staff is very friendly and communicates well.

There was no one there when we arrived, and the staff was very nice.

Pick-up and drop-off process was very convenient

Charged extra for returning the car at a different location, but it was resolved.

We were given a two-door car instead of a four-door, which was inconvenient for a larger group!

Fast pickup and return, simple procedures, and good service attitude.

There was a system issue when swiping the card, but they didn't admit it.

As a long-time customer of the car rental service, I've rented cars in multiple continents and countries and always had positive experiences. However, my recent rental experience with Europcar at Vienna Airport, Austria, was a nightmare! Firstly, the pick-up area was dimly lit, making it hard to inspect the vehicle's condition, especially for a black car. The drop-off location, however, was a bright open space where every detail was visible. Due to this, the staff found a paint chip the size of a rice grain on the rear bumper when I returned the car. Despite my insistence that I didn't cause it, the company debited over 1060 euros from my credit card! A rice-sized paint chip equals over 1060 euros, revealing the company's greed clearly! Secondly, for my trip across 8 Central and Eastern European countries, I had paid Europcar the 'Other Insurance' and 'Cross Border Fee' as required. Despite this, they did not provide me with the 'Green Card,' a necessary document for cross-border travel. This oversight caused numerous delays at border crossings, forcing me to purchase a 'Green Card' for each country separately. Border police in each country unanimously said that the rental company must provide the 'Green Card' as part of the vehicle documents. Other renters I met had their 'Green Cards' issued without issue. Despite multiple inquiries through the car rental service and directly to Europcar, I have yet to receive a satisfactory response. I share this negative experience to caution other renters: unscrupulous and shameless companies exist everywhere, not just in China!

The whole process was very efficient, the staff was very friendly, and there were no extra charges.

Picked up the car half an hour early, didn't understand the contract, ended up paying for an additional year.

Not bad, our English isn't great, but the guy patiently explained everything and let us take photos to translate. We spent a long time understanding the car in the basement, and some passers-by even came to help explain.

The staff were very patient.

Overall, the service was satisfactory. The staff at the pickup counter explained everything in great detail, and the staff at the drop-off counter were also very friendly.

The sales representative was very enthusiastic and answered all my questions.

Picked up the car near Salzburg train station. They accommodated us early in the morning. The pickup process was very convenient. The best part was that we got a free upgrade to a brand new Volvo V60 with an automatic transmission, built-in navigation, and cruise control! It was amazing!

The car rental point in Vienna had a shy young guy. His English wasn't great but it's easy to understand him. If you find the door locked when you arrive, don't worry, just wait 10-15 minutes and he'll come. He might be inspecting car conditions. The service attitude is excellent. The pickup is on level -2. If you have any issues, take a photo and go upstairs to ask him. He's very patient in answering all questions.

The car wasn't cleaned before being handed over, the floor mat was sticky and there were many crumbs.

Very clear explanations.

Pros: 1. The car pickup process was simple and quick, just needed to show a Chinese driver's license, a translated copy from Zuzuche, and a credit card. 2. Self-service car pickup from the underground garage. Cons: 1. The car had noticeable scratches which the staff did not inform me about; I only discovered them the next day under sunlight. Upon comparing with the car pickup video, it was clear they were 'old damage'. After calling them, they told me to check the markings in the form myself. 2. Few parking spots for Europcar at Vienna train station garage, had to park in the last available spot. Tip: Get full insurance to reduce worries during your trip!