EUROPCAR CAR RENTAL REVIEWS IN AUSTRIA

Staff were indifferent, sometimes appeared impatient

The service was very good and the staff were friendly.

No need to line up, pickup was immediate. They tried to upsell insurance, but we had already gotten full coverage through QEEQ, so we didn't buy the insurance they recommended. The rental staff didn't provide any introduction to the car and simply handed over the keys.

Picked up the car successfully in less than 20 minutes

Like: The car was excellent Staff on the parking lot were very helpful
Dislike: Staff on the desk were very uptight and unhelpful Car described for 5 luggage where it fit 4 only St the beginning the staff gave me lower class car claiming it’s the same class and he said he’s not responsible for anything the agency promised

Mediocre

Smooth process.

Satisfactory

Like: They are fast and helpful. Car is brand new.

Like: Good experience

When returning the car at Munich train station, due to no specific return location, we went to the Europcar rental point at the station to ask for help. However, the staff there were very rude and did not provide the necessary assistance, resulting in us spending several extra euros on parking fees and wasting two hours.

Easy to find the location, quick and convenient process, courteous service

The store has high efficiency and good English speakers.

The process was quite fast, but nobody took me to the parking lot to inspect the car, and they required me to sign off on the car's condition before giving me the keys.

The staff was a bit strict, but very competent.

Pickup was very quick and the vehicle was in excellent condition.

Picking up the car was smooth, but returning it was a bit troublesome. The main issue was the inaccurate navigation to the return location, which didn't lead to the parking lot entrance. This caused us to circle around four times and ask for directions twice before finding the entrance.

Arrogant attitude.

just needing to note that to drive in Austria, you will need your international licence. we got a brand new car! the experience was lovely

Overall a good experience! Austria is really suitable for self-driving! Rented a car in Salzburg, visited Innsbruck and the lake district, and returned the car in Vienna! Picked up the car at Salzburg airport around 4 PM, no queues, I was the only one! Got the car in 20 minutes! No upselling of insurance or roadside assistance, no gimmicks! They just handed me the keys, and I went to the parking lot via the elevator next to the counter to get the car myself! The car had a full tank! No one accompanied me to check the car! I inspected it, found no issues, and drove off!