EUROPCAR CAR RENTAL REVIEWS IN MEXICO

No me gusto que rente el coche y me cobraron un seguro extra igual de precio que la renta del coche Y prepague la gasolina y me cobraron como si fuera una suburban Sentí que me robaron, y me molesto que te retienen 20,000 pesos por cualquier cosa

QEEQ bien Pero me gusto más rentar el coche en LA ahi lo que me dijeron que era eso pague y ya Acá me salieron con sorpresas

Precio no correspondía a lo cotizado. Muy caro y abuzan de las necesidades de las personas

I don't know who is the culprit is but I was told one price online & upcharged $400 for insurance. Horrible practice!!!

The car was not ready when i arrive, so he had to leave the shop and I had to wait in front of the shop that he get the car (over 1 hour) when he arrive it was with a car smaller than i had ordered, but did not want to wait anymore so I took it, but it is not ok, when I have reseved it and was there on time for the reservation.

El auto era lo contratado, en el proceso de check in el tipo del mostrador insistía en cobrarme un impuesto adicional, a pesar que el voucher decía que los impuestos estaban incluidos, finalmente me los quito y no pague nada más. El auto venia con golpes leves en la parte exterior, la vía del costado derecho desprendida y me lo entregaron con 3/4 del tanque. Asi que tome fotos. Mi sorpresa es que al salir el sistema de ellos toma fotos y me las envió, por lo que me quedé tranquilo de no esperar sorpresas a la entrega. Al devolverlo, lo di con tanque lleno y el proceso fue muy rápido. Lo del tanque me pareció una mala práctica de parte de ellos. Es importante leer bien lo que alquilas. El mensaje es: "si te dejas se aprovechan".

Muy fácil.

El precio del alquiler era muy superior al contratado a través de QEEQ porque era obligatorio contratar seguro.

Sería conveniente mostrar el precio final del alquiler. Al recoger el coche te obligaban a contratar su seguro que aumentaba muchísimo el precio

El personal fue amable. El auto era exactamente lo que rentamos y aparentemente en buen estado. Solo la carrocería tenía varios detalles (los cuales quedaron estipulados perfectamente en el contrato)

Me gusto que no me exigieran los datos de mi tarjeta de crédito como en otras compañías. Todo tal cual se reservó! Sin sorpresas

My credit card provides insurance for rental cars in Mexico. So I had printed a letter that I had received from my Credit Card Provider saying that the insurance will be covered by my Credit Card Provider. But Europcar did not accept that letter. They told me that you have to show an extra letter from Carta De La Comision Nacional De Seguros Y Finanzas. I told them that based on what is mentioned on the internet, a letter from my bank saying that my insurance is covered is enough, but they insisted that they will not give me the car if I do not buy insurance from Europcar. So I had to pay them 250 dollars extra to get the car.

The price don't was the same in the rental was more high than expected

El precio me parece elevado para un auto como el que solicite y el tramite del seguro , no me agrado en lo absoluto, no me siento confiado en manejar seguros separados, costos separados, cobertura dispersa

solo habia una persona atendiendo y por atender a todos al mismo tiempo era muy descuidado. Por otro lado con el tema s los seguros y contrate en la pagina QEEQ un seguro amplio, y esta persona que me atendio practicamente me dijo que no lo reconocia, que tenia que contratar de nuevo pero ya con Europcar directamente si no , no se hacian responsables de los daños

la plataforma bien, pero en mi caso, el contratar seguros adicionales de la plantaforms, no es muy bien visto por el operador en este caso Europcar, quienes practicamente me estaban obligando a contraralo con ellos, porque me decian que no reconocian el seguro contratado con QEEQ, esa fue la mala experiencia que tuve.

It was very unclear what was required to waive their expensive insurance. I had a letter from my bank, but apparently it needed to list an insurer that was on a specific list with Europcar. That list isn't clear on their website and we were forced to pay more than twice what we signed up for in order to rent the vehicle.

No respetaron el tipo de auto que se reservó y cobraron muchísimo más por la renta de lo que había reservado. Fué un fraude, no vuelvo a hacer reservaciones ni con uds. ni con europcar

We experienced very good service and the car was in excellent condition. However, we were surprised to learn that since we didn't purchase insurance in Mexico (our US insurance covered international) we had to put a deposit of $8,000 down on our credit card in case we didn't return the car. Luckily we had a high enough credit limit to do this and they never actually charged our card.

The car they wanted to give me (Aveo) was smaller that the one I rented. Had to pay more for a bigger more (Kia Forte). They didn't recognize the insurance I bought from easyrentacar (AXA) ; tried to call the phone number AXA gives for this kind of situation but didn't get any answer ; so I had to pay 1,100$ US for their own one (third party liability). They tried to screw me at the drop off pretending damages to the car that were already there and when I argued strongly they backed off (the list of the pre-existing damages to the car they gave me at the pick up was very long and included the damage they pretended I was responsible for !). But then they said I had to pay for another damage, this time to the first car I brought back the day after the pick up because the passenger door lock wouldn't let the key in so it was impossible to lock the car. They tried to make me pay 800 US$ plus taxes for this even though they didn't say anything about that when I brought the car back six weeks before. I was in a hurry, because this process took time and we were afraid of missing our plane. So I said ok I'll pay but give me a copy of the repairs that were done for my insurance. But then they admit that they had not repair the lock of the car, six weeks later ! I gave them shit (politely) and they again backed off. Frankly, It was a clear extorsion attenmpt. I know Mexico well and know that there is corruption everywhere. But I thought that with a renowned compay like Europcar I would be safe from that kind of tactics. I was wrong.

I had booked a 7-seater Tiguan, but when I arrived, it was unavailable. They offered me a choice between a Suzuki Ertiga and a Kia Rio. Although the Suzuki Ertiga has seven seats, its price is significantly lower than the Tiguan, the car is small and dirty, and it wasn’t even cleaned properly at the time of pickup, requiring a wait. They insisted it was a comparable model, which was perplexing. So, I downgraded to the Kia Rio, which was slightly newer. I ended up spending 1600 per day to rent a compact Kia.

The airport store staff were relatively easy to communicate with, and the store was clearly marked. The waiting time was appropriate. The ride to the pickup point was quite tight in schedule, but the waiting and paperwork at the pickup point were not satisfactory.

Excellent service

El camión para recogerme de la terminal al lugar de Europcar tomó más de 40 minutos en pasar por mi, al llegar al lugar del coche me dicen que necesitaba pagar OTRO seguro aparte del que ya tenía porque sino no podía retirar que eso jamás lo mencionan en ningún lugar ya que el seguro de terceros es el único necesario.

Few people at pickup, simple procedures, good customer service.