They start too late! It was a Sunday, and the airport rental office still had no one by 11 AM. Even by 12 PM, there was no one. If I hadn't accidentally left my DSLR in the car and called, I wouldn't have gotten the guy to come out (he said he lived far away and had to drive for half an hour…).
Almost no waiting time for processing, returning the car was very convenient. However, it took a while to find the return location due to inaccurate navigation!
Like: We reached Tromso late in night. The agent at the desk was simply awesome. He patiently explained everything and also gave us a escort to our place. He went above and beyond. It was a pleasure dealing with him. Highly recommended!!!!
The style of foreigners is like that, unhurried and calm. I picked up the car early in the morning, not many people, but there was still some waiting, haha.
Like: Excellent service and staff Dislike: i was not informed that there will be an extra cost for out of hours delivery. i found an additional £40 charge in my account
Like: Quick and easy to rent the cars from Europcar.
The cars we rented were very economical fuel wise and comfortable to drive.
Staff were friendly and helpful. Dislike: Should explain on the site that there would be a mandatory charge for tolls during the car hire period. We didn't drive the car everyday, so it would be good to have had an option.
This was our first time renting a car abroad. We picked up and returned the car on July 13th, assisted by a friendly young man whose name we didn't catch. His service was friendly and efficient, and the procedures were simple, which eased some of our concerns. Especially when returning the car, we just refueled it, did a basic clean-up, and handed the keys to the young man to complete the process. The procedures were quite easy, and we were very satisfied.
They said I would pay 2000 at the store, but ended up charging me 6100. The detailed cost list included taxes, but there were a lot of additional charges.
The service attitude was acceptable, but no one was available to handle unexpected issues during the weekend. Hopefully, someone will be on duty in the future.
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Victor Forster
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View more >Dislike: i was not informed that there will be an extra cost for out of hours delivery. i found an additional £40 charge in my account
Julie Maltz
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View more >Dislike: Should explain on the site that there would be a mandatory charge for tolls during the car hire period. We didn't drive the car everyday, so it would be good to have had an option.
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