CAR RENTAL REVIEWS ON HERTZ AT MELBOURNE AIRPORT, MEL

Pretty good, straightforward procedures.

Quite good

Unclear charges. They promised no extra fee for returning the car in a different location, but still charged extra despite prior arrangement.

Almost all the rental and return staff were Indian. I felt like I was in India. However, the service was efficient and courteous, as expected from Hertz.

Almost all the rental and return staff are Indian, it felt like I was in India. However, the service was thorough, fast, and polite, as expected from Hertz.

First of all, the location is very easy to find, right across the street. When we arrived, we were informed that the Camry we booked was unavailable and were given a CHR instead. At the Hertz store, the types of cars are clearly labeled, with the Camry being a full-size vehicle and the CHR being a small-size SUV, yet they used the word 'upgrade' for this change. Upgrade?? The rear space was ridiculously small, the view was extremely limited due to the window design, and the trunk was so small it could only fit two carry-on bags and two backpacks. The Camry has a 2.5L engine, but we got a small 1.2T car, and they call that an upgrade? I had prepaid the full amount; why was there no car for me when I arrived? Shouldn't there have been a reserved car for me? The car was in good condition, with adaptive cruise control and auto hold, so it was likely a 2018-2019 model. However, the noise from the wind and tires was very loud, making the ride much less comfortable (I can compare as I drove a Camry in Sydney). Returning the car was easy, just follow the navigation, which was nice. Overall, I was quite dissatisfied as I chose Hertz for its good reputation in the car rental industry. Quite disappointed.

good car, no over charges. just a few toll charges, which is normal. i dont remember getting unwanted "Service charges"

easy to book. straight forward

No extra charge for returning the car in a different location, and they have a self-service return option! Very convenient and good.

Easy pickup and return.

GPS In the car no good

Easy pickup, even easier dropoff, and great car condition!

great experience, and car was easily executed

thank you eastrentalcars!

I booked a Toyota Camry, but they gave me a Škoda Octavia, insisting it was the same level. Also, they didn't help me install the highway toll device, and later charged me a 38 AUD service fee to pay the tolls. It's like being ripped off.

Customer service is unreachable

The return parking lot was very small, which really tested my driving skills. However, the staff were very friendly and patient.

Fast and convenient processing

Car pickup and exchange were very quick, and the store was easy to find.

The car offered to us was really comfortable and made our entire trip really memorable

we have upgrade to Passat wagon, nice and comfortable drive experience

easy booking

Orderly queue for car pickup.