CAR RENTAL REVIEWS ON HERTZ AT FRANKFURT AIRPORT, FRA

There is a service point right at the airport, the procedure is simple and fast. Although the vehicle was upgraded, there was no choice available, you have to accept whatever car they give you.

The store is quite easy to find.

Satisfied

The store counter was very easy to find, the procedures were simple and I got the car quickly. I was lucky to get a brand new car this time. However, there was a minor issue with the air conditioning breaking down halfway through, but it inexplicably fixed itself after half a day. I guess they don't use air conditioning much in Germany.

The store is clean and easy to find.

It went smoothly.

Professional service, high efficiency, good attitude, relatively new vehicles, very satisfied!

Very good and convenient

Airport location with long operating hours, making it easy to pick up the car.

Arriving early at the counter means waiting, but the paperwork was processed fairly quickly. They specifically explained what the full insurance doesn’t cover, and the service attitude was decent.

Great car rental experience, superb service attitude.

Good experience, not crowded, quick pick-up, very new car.

The Frankfurt Airport rental office is easy to find, the rental process is simple, and the return procedure is convenient. Not bad.

The queue for picking up the car was a bit long, but returning it was very convenient. Upon arrival, a staff member checked the car, and I just handed over the keys.

The service at the Frankfurt Airport branch in Germany was just average. When picking up the car, a hold was placed for a full tank of fuel. I booked a Benz C but received a Jaguar X20d diesel car instead. The car felt a bit small, especially the trunk, but the diesel engine did reduce travel costs. I was a bit late returning the car, having mistakenly entered the underground parking and returning it just over ten minutes late. I was charged an extra day because I picked up the car slightly early, despite confirming with the staff that I could wait until 9 AM to collect it. They agreed, but still charged according to the scheduled time. During the pickup, I noticed minor paint scratches and discussed them with the staff, so the actual pickup time was around 9:30 AM, but I didn't ask them to reprint the pickup contract. In the end, I had to negotiate with the manager at the branch, explaining the situation, and they ended up charging me a little under 15 Euros. Typical Germans, very rigid! While they weren't wrong and had a strong sense of contract, their service awareness was practically non-existent!

Efficient, good

Booked an automatic BMW sedan for 400+ euros, they insisted it was unavailable and gave me a terrible Ford car, a manual without navigation. Then they offered a tiny Citroen automatic also without navigation. I had no choice but to switch to a Mercedes C180 which cost an additional 30 euros per day. After ten days, they charged another 100+ euros saying it was tax. In the end, I spent over 800 euros. What a rip-off!

Many locations, close to the airport, and new cars. However, they overcharged me and it took almost 2.5 months to get a refund.

Frankfurt International Airport is too large. We had to ask many people and went around twice before finding the return location. It would be best to provide the latitude and longitude coordinates of the return store for direct navigation.

This was the worst car rental experience I've ever had. Initially, we planned to pick up and return the car at the airport, but we returned it a day early at the Frankfurt train station. We specifically asked at the counter if there would be any extra charges and if the rental fee would change. I was okay with paying a fee for returning the car at a different location. The frustrating thing was the staff at the Frankfurt train station assured us that if we returned the car a day early, they would refund one day’s rental fee to our credit card. We happily returned the car, but after we got back home, we received a bill showing an additional charge of about eleven hundred yuan for five days of rental. We tried repeatedly to communicate and appeal with Zuzuche to no avail; they required evidence of our conversation with the employee at the Frankfurt Central train station. It's ridiculous, how are we supposed to provide that after returning home??? This was an extremely frustrating car rental experience.