CAR RENTAL REVIEWS ON HERTZ IN LOS ANGELES

Hertz is truly a big company; the entire process was very organized and user-friendly. The vehicle provided was in excellent condition. When we picked up the car, we noticed some scratches on the wheel. After showing photos to the service desk, they said it was fine. Upon returning the car, they simply checked the odometer and fuel level and completed the inspection. They had held a $200 deposit when we picked up the car, which was promptly refunded to our card after the inspection. It was really fast.

I wanted to change the car model on site, but due to language barriers, I wanted to cancel the previous order and pay again, but was told that it wasn't possible. I had to take the car as per the original order. It took quite a long time, about an hour, and the service personnel seemed a bit impatient.

Pick-up and drop-off were handled quickly.

It was okay, but the lady at the front desk kept trying to upsell me. Even though I clearly stated I didn't want those services, she still added them to the bill, and I had to argue with her on the spot. If my English wasn't good, I would have been scammed. Also, the waiting time was too long; I had to wait in line for almost half an hour. Why can't the rental company implement a fast track? For those who don't need additional services, they should just check the driver's license and process the pre-authorization. It shouldn't be so complicated, should it?

At the counter, there were no prompts or explanations; the representative only mentioned that a credit card is needed for the deposit. I didn't think much of it at the time, but after returning the car and getting back home, I found out they had charged me over $500. Upon checking the bill, I realized they had purchased all the insurance options for me. So, everyone, please be careful. When picking up the car, not only should you be wary of the sales staff pushing extras while you're in line, but also make sure the counter staff explain all the charges when swiping your card. It's easy to fall into a big trap if you're not cautious.

This rental location is small, with limited vehicles and cramped parking space. I booked a RAV4 but got a Chevrolet instead, which had a small luggage space. There was also a bit of trash inside the car, and the cleanliness was not as good as ENTERPRISE.

Excellent and very convenient

Overall, the experience was quite smooth. We had purchased full insurance in advance, so we did not encounter any upselling. When the oil light came on during the trip, we were able to switch to another car easily with the help of a Chinese-speaking translator over the phone. Returning the car was also very convenient. The condition of both cars was good, about 60-70% new. Overall, highly satisfied!

The car was in great condition, having driven just over ten thousand miles, and it was very clean and tidy.

Quite satisfactory

Very friendly attitude.

The company is large and excellent.

The company is large and great.

HERTZ is a well-known rental company, and people are familiar with it. The process is relatively simple, but the car condition this time was not great. It's a 2012 car, consumes a lot of fuel, and has low-end features.

The pickup process took too long. The previously selected model was unavailable, and I was persuaded to choose another model, costing me three times more!

When I showed the English version of the electronic pickup voucher, the Hertz staff said that theft protection (THEFT PROTECTION) and additional driver charge (ADDITIONAL DRIVER CHARGE) were not included. They strongly suggested I add uninsured motor protection, warning me that if I were involved in an accident with an uninsured driver, I would have to cover the losses myself. So, I had to buy uninsured motor protection for $6.99 per day, totaling $20.97.

I booked a full-size car, but when I got to the store, the only option they had was a Chevy Cruze, which I didn't like. There were no other cars in the same category available, so they downgraded me to a Nissan Versa but still charged the same amount. Since I had prepaid through QEEQ, I couldn't get a refund for the price difference. It wasn't much of a difference anyway, so I didn't really mind. The car drove fine.

Hertz is a big company with many locations and cars, and the cars are very new. The Los Angeles airport branch is very close to the airport, making pick-up and drop-off very convenient. Our flight was delayed by several hours, and we were worried they wouldn’t hold our reserved car. We arrived at 2 AM, and the staff was very accommodating, and we got the model we reserved. We rented a GMC YUKON XL because we had 4 adults and 2 kids. The car was new, in great condition, and very comfortable for the 5600+ kilometers we drove. The price was reasonable, just over 10,000 RMB for 17 days, and fuel cost was lower than expected, only 400 USD. We will use QEEQ again and will choose Hertz first.

Booked a car model domestically but found it unavailable when picking up abroad. They pushed for an upgrade at a very high price. Complaints were ineffective.

Very satisfied.