HERTZ CAR RENTAL REVIEWS IN GERMANY

The front desk translator was excellent, great service.

I rented a S Max but was give a C Max and was told that C Max is what I have rented despite S Max is on my rental agreement. I can't refuse it because there is no other vehicle available. We needed the space of a bigger car with 7 people and luggage. You can imagine how close it gets to being not possible to fit everyone and thing in it, which means the trip cannot go ahead.

The response to the complaint was unclear and evasive.

An unpleasant experience when I return the car and suddenly discover damage in the car that I did not do, in addition to the vehicle was in the first place with damage and probably did not check it properly. I had to get a Volvo and got a jeep. What is the connection? Do not know.

I booked for a BMW but got a Ford instead.

Convenient pickup process

When we arrived at the rental location, we were told there were no automatic cars available and were directed to rent on-site from another car company. After extensive negotiations, we were instructed to go to the airport to pick up the car ourselves. Upon arrival, we were further delayed and charged an extra 69 euros for airport parking. Overall, the service was inefficient, the staff were rude, and the experience was unreliable.

Convenient and Fast

The car I rented in Pisa, Italy had its right front door lock damaged by a thief in a parking lot. Although I bought car insurance, I was not compensated.

The engine failed to start twice: The first time was the day after renting the car, in the parking garage of the exhibition hall, it would not start. I called, but both breakdown numbers on the car key were unreachable and automatically disconnected! I tried the phone number on the rental platform, and after several transfers and explaining the situation, we waited for about an hour for assistance. During this time, I kept trying to start the car. Shortly after the phone contact, it miraculously started. Due to our tight schedule, returning to the airport to exchange cars was not an option, so we agreed that if it happened again, we would stop using the car. Miraculously, after four days, on the last day, while on our way to the airport, we stopped at a gas station to fill up the tank before return. After refueling, the car wouldn't start again! Tried all the phone numbers on the key and the rental company number, but none worked. The rental platform's phone said they couldn't help and asked us to call the breakdown number. Rushing to catch a flight, after about forty minutes of attempting to start it, it worked again! The car had only around 7,000 kilometers and was a 2018 model, so it should have been in good condition, but it was definitely a problematic car! Originally rented a Volvo V40, but was told at pickup that it was upgraded to a Jeep Wrangler. I thought I was lucky, but later felt it was a trap! It was a scary experience!

Friendly staff, fast pick-up process.

excellent customer service, nobody is at their best on a sunday evening if you have to work, but everything was quick and pleasant and I was soon heading to the rental car.

No available cars for early pickup, invoice name correction not yet completed.

Very convenient

Contracts do not match; there is a suspicion of insurance upselling.

Unsatisfied with the problem-solving efficiency of Zuzuche, still no response.

During pick-up, there was a car right there. So we just got in!

Hertz did not supply the ordered car but different model ,the guy at the counter was very rude .

I booked a Volvo S40, but when I arrived, I was informed it wasn't available because I was late. Am I supposed to precisely predict if the flight will be delayed? After some hassle, they gave me a Jeep Wrangler. Its fuel consumption is very inefficient, but at least the staff had a decent attitude.

I purchased full insurance, but Hertz added another full insurance. I didn't notice and was charged over 200 euros extra for overlapping insurance. I suspect Zuzuche of fraud! Everyone, avoid renting from this scam company. I will be gathering evidence to sue them.