HERTZ CAR RENTAL REVIEWS IN GERMANY

The rental company's service was good with no extra charges.

The rented car was larger than expected. It was supposed to be a 5-seater, but they provided a 7-seater with navigation, which made the trip even better.

QEEQ is my go-to when traveling abroad. Very convenient.

At around ten at night, there was hardly anyone in line.

Complaint about Hertz overcharging and downgrading the car model: 1. The rental cost on Zuzuche was 238 euros, including car rental, one-way fee, and taxes. However, the actual charges were: car rental 114.72 euros, one-way fee 95.28 euros, and taxes 96.91 euros, totaling 307.01 euros. This is significantly different from the price on the Zuzuche website. 2. Insurance: The Hertz counter staff only asked if I wanted to add super cover but did not explain the insurance costs and coverage. The final price included super cover of 203.34 euros and an additional personal insurance of 90.72 euros. I strongly complain about the forced purchase of personal insurance without any explanation. 3. Car model downgrade: Strong protest against Hertz for not respecting the reservation of a Volvo V40 or similar models like BMW X1 and Volkswagen Golf, and giving a Ford Fiesta instead. I have rented multiple times with Zuzuche, and this is the first time encountering a situation where the expected cost was 1799 RMB, but I ended up with a downgraded car and had to pay 606.95 euros (though I agreed to add the super cover). I request Zuzuche to resolve this issue, thank you!

The attitude was just normal. The problem was that the staff gave incorrect instructions for picking up the car, causing us to run back and forth three times before finding the staff at the parking lot to get the car. Another issue was that we were supposed to get an M-class vehicle, but we ended up with a B-class car. Additionally, we initially agreed to purchase their insurance, but after consulting with the rental company customer service, we decided to cancel it. The staff agreed to cancel it on the spot, but when we returned the car, we were still charged over a hundred euros for the insurance. It was really frustrating.

This was the worst car rental experience I've had in many years. They gave us a car that already had scratches. Thankfully, we had full insurance and took photos when we picked up the car. We returned the car in Salzburg, and the rental company staff there asked for a damage report from when we rented the car. No one had given us or reminded us to take such a report earlier, but they said it was fine since we had full insurance and we wouldn't need to pay extra. In the end, we found out they charged us an additional 140 euros, and we have no idea what for. We contacted the rental car service to inquire. It's been over a week now, and we still haven't received a response. Very dissatisfied.

Waited 45 minutes in line to pick up the car.

When I picked up the car, there was almost no queue. The attendant was a lady who was very patient and both drew and wrote things down to make sure I understood. I got a new Mercedes with only 4,100 kilometers on it, and it performed excellently! Returning the car was also very quick; the staff just took a quick look and let me go. It was a very pleasant car rental experience.

Very good

There were very few people, almost no queues. There are four counters where you can pick up the car. A young lady was very nice. However, a middle-aged woman was unfriendly to newcomers. One major dissatisfaction was that I booked a Volvo and asked if I could get one if I wait until the reserved time. They said it's impossible to get a Volvo.

No staff members at Cologne to explain anything clearly. Dropping off in Zurich was very thorough.

Picked up the car at the central train station branch. The paperwork was done on the first floor of a clean and tidy building. The pickup location is in a dedicated parking structure (turn left and walk approximately 5 minutes). Arrived at 8 AM, no queue, and was warmly received by a very nice German lady. Efficient and courteous.

The Hertz in Hamburg had very few cars. I reserved an automatic, but they were not prepared with the right vehicle at all. There were no automatic cars available. After waiting for two to three hours, they finally arranged an automatic car, but it wasn't the model I had booked. Very disappointing.

Due to issues with the rental company's system, the staff took 45 minutes to successfully input the order information. It took a whole hour to pick up the car.

Average

Not bad, just average.

You can pick up the car as early as 6 AM, no crowds.

Deceived about insurance, claimed to upgrade me, thought I was paying an extra 100 RMB as shown in the app, but actually paid 800 RMB more.

The car was in good condition and very new. The pickup process was convenient and fast.