HERTZ CAR RENTAL REVIEWS IN GERMANY

I was charged a violation handling fee without receiving any fines.

I reserved a Mercedes E-Class, but when I arrived in Frankfurt, they gave me a Jeep Wrangler! After refusing it, they replaced it with an XC90. At the time, I thought it was an XC60 and didn't pay much attention. Only when I got the car did I realize, and ended up spending over 200 euros in three days! Hertz in Europe is honestly mediocre. A few days ago in Switzerland, I used Europcar, and it was much better.

Clearly deceiving consumers. Initially said they would give us a Volkswagen, later I mentioned we booked a Mercedes, and then they just found a sedan version, not the wagon we booked. Our luggage almost didn't fit.

The booking was great but we were somewhat surprised that to add my wife as a second driver would have almost DOUBLED the rental!!!!! The practice of charging an advance for fuel of 5 euros per litre is excessive but does ensure the vehicle is returned full of fuel. The representative who accepted the returning vehicle was very helpful and came out to check that the vehicle was undamaged and full of fuel.

Simple and safe

No issues encountered, acceptable service attitude

There weren't many people in the queue in the morning. The staff lady was very considerate and gave me an XC90 (I had originally booked a GLE).

Dissatisfied, the contract had undisclosed unfair terms.

Both pickup and return were very fast, the vehicle was new and comfortable to drive.

They usually don't give you the car you reserved, and it's always more expensive.

Cant think of anything to do better, service, car, guide to pick up place etc. was all very easy. The only thing I had trouble understanding was the insurance, as I had already booked a part insurance with easyrent, did not know if I doubled up when I took out full cover insurance with Hertz.

Easy to book, all went well.

Great service!

I had already bought insurance on the app, but the staff on-site made me buy it again.

The car was not cleaned before handing it over, which didn't feel great. Although it's a new car, it was very dirty with many scratches.

Pretty good, but there was an additional charge when picking up the car. They said my originally booked car was unavailable, so I had to upgrade from 238/day to 308/day. The car was very new and in great condition.

Very satisfied

Standardized service

I booked a Mercedes A Class however Car was a VW Golf.

Firstly, the vehicle categorization is unreasonable. I rented a compact car but was given a Jeep. They told me it falls under the same category as a compact car. Driving a Jeep on the German highway is slow and fuel-inefficient, with a consumption of 17 liters per 100 kilometers, and I had to stay in the slow lane with trucks! Also, I was driving alone and didn't need such a large vehicle, which was also difficult to park in the city! Additionally, Thrifty provided a Hertz car. After picking it up in Frankfurt and driving to my company in a smaller city, I couldn't exchange it at a local Hertz office. After a week of inconvenience, I had to drive over 100 kilometers back to Frankfurt to switch the car! Lastly, there was a price difference between the rental company and the price on Zuzuche, which is completely unacceptable to me!

Efficient staff. Gave us a free upgrade with gps navigation included

Yes the car exceeded our expectations and also we didn't wait to get the car. The stuff is very helpful. Everthing is okey!!!