ROUTES CAR RENTAL REVIEWS IN CANADA

Best price and car was perfect. Will book again for sure. They accepted my card insurance.

The shuttle service was rude and there were unjustified charges.

Cheap

I have now rented at least half a dozen times from Routes in the past year. The cars are new and clean. The counter staff is extremely friendly. They didn't have the vehicle I booked, but offered me an amazing upgrade that I was more than satisfied with. Great customer service and team.

The points you can collect using Easyrentcars saved me over 25USD towards my car rental. I think I'm sticking to using Easyrentcars.com for all my future car rental needs. I had to cancel a booking and rebook later on and no cancellation fees and the charges were refunded quickly. Service is prompt and great!

Overall, it's okay, but they seem understaffed. The paperwork takes a long time, and there is a wait for the car. I was in a hurry and had to take a dirty car as they didn't have time to wash it.

Reviews read were sometimes terrible but the price difference was huge. So we paid for the extra insurance and took a chance and everything was really very good. Apparently Routes rules are really strict so perhaps be careful about the T&C's. We would definitely use again if the prices stay low. They don't actually have any Nissan Pathfinders but the big Dodge was fine.

Amaing experience. Have booked through them for second time. Got updraded both times. Thanks.

Smooth booking process. Wide variety of car rental companies.

Very crowded, but the car was brand new what exceeded my expectations! Very good experience!

EasyRentCars is my favourite always, the best prices with the best options!

Car interior was a little bit dirty, but no big deal. Everything else was great!

Unable to extend the rental, even in-person at the store didn't work. Late by a day and it costs 121 dollars, about 5 times more expensive. The one-week rental was only 200 dollars.

Flexible free vehicle upgrades, but the pickup process was too slow, and there is a 200 km daily mileage limit.

Counter staff were very unfriendly. Not rude but just unfriendly. No attempt to be pleasant at all. Both on pick up and drop off. ( same person) Driver from airport pleasant. Back to airport - again not rude but unfriendly. Like we were bothering him.

No issues. Will use again

Amazing vehicle. Loved it.

Very smooth process. Helped me when I was late for pick up. Special shout out to Bruce for his help.

I wished i could get winter tire. Because there was only 4 saisons tires, i have not been able to go to Jasper, which was one of my trip purpose. That point was my only deception

Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.

Seemless booking experience.

No Chinese service, vehicle was not replaced with an equivalent one after an accident made it undriveable

Waited in line for about an hour, mostly English service with very little Chinese support.

It was raining the day I rented the car. Despite there not being many people renting, there was still a queue, seemingly all from the airport. The lady at the front desk was very nice.

Great customer service

Basically satisfied