1. The instructions from the rental platform about airport pick-up were unclear (after arrival, go upstairs to the departure hall, exit through the leftmost door, and wait at the parking spots with yellow diagonal lines while contacting them, look for a yellow minibus with a noticeable Centauro sign);
2. After contacting them, we waited for over an hour.
The front desk staff was very unfriendly. Even though I had purchased full insurance, they kept pushing their own insurance, claiming they don't recognize domestic insurance.
“Milan - Dolomites - Cinque Terre - Genoa - Milan”
About Centauro:6.0/10
I originally booked a Ford, but all available cars at pickup were Fiats, which could not accommodate our luggage. We had to rent another car, which increased our costs. This is a new small company with no chain stores, so the flexibility in adjusting car models is limited. However, the staff were quite responsible.
“Milan, Varese, Noale, Florence, Pontedera, Pesaro, San Marino”
About Centauro:2.0/10
A very strange company. The car wasn't full of fuel when rented, they gave me a very difficult car to drive instead of the Polo I booked. After negotiation, they replaced it with a Fiat 500. I think they play a trick with the fuel - the car isn't full when rented, they charge high fuel fees, and when you return it, you usually top it up, but you don't get refunded for the extra fuel. This is the last time I'm renting from this company.
Unethical company. They forced an extra charge of 68 euros during pick-up and unfairly charged 290 euros for scratches during drop-off. Be very cautious if you don't purchase extra insurance.
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Ken Raman
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