The staff at the counter tried to give me another smaller car initially stating that it was more fuel/cost efficient. It was only when I refused it that I was offered another car of similar size as the one I had booked but had to wait for 45 minutes for that car to be delivered.
About QEEQ:10.0/10
Booking was straightforward although it would be useful to understand what are the alternative cars that could be offered in each category.
Enterprise tried offering us a different vehicle to the one we originally booked. PLEASE do not book with this company. Not only that, when we returned the car, we were told it was perfectly fine and we would get 100% of our deposit back. This didn't happen. We only received 75% of the deposit back. Staff are extremely rude and they take advantage of foreigners. Also they provided a baby car seat for our 4 month old daughter that was supposed to be for 1 year plus babies. My wife had to hold our daughter on long trips which was incredibly unsafe. Genuinely never been so angry with a car rental company.
From May to December, they have been using car damage as an excuse to withhold my deposit, but I can confirm that I didn't cause any damage. Pickup was also very inconvenient because the online address was not the actual store address.
“Overall good experience and great vehicle. Normal Turkish issues for pick up--but not too bad.”
About Enterprise:10.0/10
Could not ever get through to an English speaking operator for the customer service numbers provided me even though it was offered on the call menu. Just infinite waits and call was never answered. Also 5 days after turn in and there is still an extra "deposit" charge still on our credit card. Was supposed to be reversed.
Commandé un véhicule SUV et nous avons reçu une audi A3. nos baggages ne sont pas tous renter dans le coffre donc voyager avec deux bagages entre les deux sièges de dernière pas très confortable pour 5 jours de location avec 4 adultes.
The first car had issues with its lighting system, which we discovered ourselves and returned to exchange. After driving the second car for nearly an hour, we received a call informing us of a problem with the vehicle and asking us to return to exchange it or to have it replaced at our destination. When I asked about the issue, they wouldn't tell us. For safety reasons, we returned the car to exchange it again. On the phone, they promised a better car, but it turned out the engine had problems, and they gave us the same model again. It's really irresponsible and frightening in hindsight. Luckily, we made it back. Our destination was far, and if something had happened, it would have been a disaster. Their service was average, they didn't inform us of anything, and the return location was not clearly explained.
I booked a Mercedes A-Class, but upon arrival, they said it was temporarily unavailable and asked me to wait an hour. After an hour, it was still unavailable, so to avoid delaying my trip, I took a Corolla with very poor performance. Currently, I am applying for a refund of the price difference, and I don't know the outcome yet.
The car was very nice and clear. It was a really good experience to enjoy the trip this way in Turkey.
We just encountered a little difficulty in returning the car. Since there is an earthquake happened days before our trip, it affects the safety of the building of the shop. But we didn't get any notifications from Enterprise. We only notice that when we arrive at the shop and help by the shopkeeper next door.
It would be better if Enterprise could send the map/direction info before head. thanks!
Besides credit cards and debit cards, now you can pay for online car hire with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
Y.Mohamed
-
-
-
-
View more >Ingram Mackintosh
-
-
-
-
View more >M.Hassan
-
-
-
-
View more >Kim Bennett
-
-
-
-
View more >Olive Baker
-
-
-
-
View more >J.K.K.
-
-
-
-
View more >G.Hautrive
-
-
-
-
View more >Annabelle Robeson
-
-
-
-
View more >Crystal Constance
-
-
-
-
View more >Stacey
-
-
-
-
View more >Keith Reynolds
-
-
-
-
View more >A.Ismail
-
-
-
-
View more >Gordon Russell
-
-
-
-
View more >H.Koklu
-
-
-
-
View more >Gilbert Amelia
-
-
-
-
View more >Norma Gibbon
-
-
-
-
View more >Jodie Pun
-
-
-
-
View more >Zebulon Abraham
-
-
-
-
View more >Sophia Cook(e)
-
-
-
-
View more >Jeffrey Carnegie
-
-
-
-
View more >Car hire Brands Ranked In Turkey
Check out this.