ENTERPRISE CAR RENTAL REVIEWS IN SPAIN

Car was not ready. I need to wait to someone go to another terminal to ick it up.

The staff at the counter were proficient in English and Spanish, and were very polite and friendly.

Very satisfied, easy car pick-up.

1. The car was not the specified model. 2. It was almost out of fuel and not as agreed, full tank upon pickup and return. 3. The car was dirty, especially the windshield, which was covered in spots that couldn't be cleaned, affecting visibility.

I booked a specific Car but when I went to pick it up, They gave me a different Car, which was dirty and had a strong cigaret smell

Everythin ok.

Satisfied

Very satisfied, rented for the second time, and the refund process was very quick and convenient.

Very convenient, satisfied.

The car model was of a lower grade than expected, and the experience was very poor! I only realized this while driving because the XC60 and XC40 look quite similar, especially from the front. I picked up the car at night and didn't check it closely. This counts as deceptive practice without prior notice! It's like buying an iPhone 13 and receiving an iPhone 12 instead. Please understand the frustration.

Mostly satisfied

I’ve been upgraded on arrival. The guy at the airport was waiting for my late in the evening flight from London.the guy reassured me about further changes so I wasn’t stressed at all. Delivery didn’t take more than 5 minutes.

Online booking very quick and simple.Very reliable service!

No comments.

The best.

Average

The car had a low tire from the moment we got it. We were told that it was a configuration problem, but it wasn’t.

Very efficient service, both renting and exchanging cars were very quick. Even though there was a scratch, it only took 20 minutes and there were no extra charges. However, the damage assessment took longer, which is typical in Europe where even settling a bill can take 30 minutes.

The pickup point was located under Plaza de España in Madrid. This company explains many details clearly when renting a car, including the deposit, additional rental fees, the proportion of damage to the vehicle, and insurance coverage. Later, when we were unfamiliar with the car's functions, the staff was very helpful. Overall, she was enthusiastic and responsible, and didn't push their insurance on us. We had a very good impression of her. The drop-off point in Seville was easy to find, and the return process was very quick, taking only a few minutes. The staff was very professional and provided service with a smile.

Free vehicle upgrade, car in good condition, convenient procedures, easy to find location. No need to wash the car, and the deposit is refunded quickly.

No cars were available, and they forced an upgrade price.

Everything was normal. All the terms were clearly explained.

Be sure not to buy the insurance recommended by the store. No matter what insurance you purchase on QEEQ, the store will claim you have no coverage. When you pick up the car, they'll tell you about possible scratches and then try to sell you full insurance, scaring you with potential charges up to 6000 euros. The full insurance costs around 20 euros per day, which is more expensive than the car rental. After buying the store's full insurance, they didn't even check the car when returning it. They just took the keys and let me go. I don't know if they would check more thoroughly and cause trouble if I didn't buy the insurance. This time I was misled and bought extra insurance. Next time I'll just buy full insurance on QEEQ, which is much cheaper.