NISSAN CAR RENTAL REVIEWS

The service attitude was pleasant. There was no need to wait in line and the process was very quick.

Excellent service attitude and high efficiency.

Had to search for a while at Shinjuku Station, but the staff was very nice and there was no queue. You need to speak Japanese, otherwise it might be slow!

Did not provide a car

Quite satisfied, good vehicle description, but language barrier.

Like: Car was slightly smaller than I expected but not too bad. Extremely fuel efficient so a net positive.
Dislike: The staff didn’t think to include an ETC (auto toll device) even though I asked about it and there was a car reader in the vehicle. For a >2 week rental that should be the default approach. If you are renting in Japan make sure they include it or you will be messing about with cash at toll gates (or worse, finding gates not opening as you expect).

No queue, clear service

Very convenient, with clear vehicle explanations.

Polite attitude.

Very satisfied, excellent service. ???

The staff patiently explained the vehicle features and inspected the car's condition.

Very prompt, the staff were enthusiastic, provided service with a smile, very professional…

The pickup process was very simple, and there was no hard sell for insurance or other additional costs. The car was new and easy to drive.

Like: The customer service was excellent. Detailed explanation of the contract. Very friendly staff.

Polite and highly professional.

The car was easy to drive, and the staff were attentive and enthusiastic.

The car was brand new with less than 2500 kilometers. There are many locations, and there's no fee for returning the car in a different area within Tokyo.

Absolutely highly recommended. Before renting, I didn't know that small cars cannot use the pass for certain roads. The staff calculated the cost difference between upgrading to a medium-sized car that can use the pass and continuing with the small car, including the toll fees for highways. They also clearly explained the additional costs of upgrading to a medium-sized car, allowing me to make an informed choice. The entire process took only ten minutes. The staff was very familiar and efficient with the rental process. If I rent a car again in the future, I will definitely use this service.

Not bad

Excellent service and very detailed explanation.