I returned the car 10 minutes late at night. There were staff at the counter, but they said I couldn’t return it there and had to go to the 24-hour headquarters. The attitude was very bad, and it took a long time to find the so-called 24-hour headquarters.
The counter attendant could not speak English, but he was serious and responsible, using gestures to explain insurance details. Successfully picked up the car.
Like: Great service, they spoke a little English which helped! Dislike: The pickup address in the confirmation email did not direct us to the correct location
Miss Hong's service was very thoughtful, and she spoke fluent Mandarin, making communication very pleasant. On non-busy days, there was no need to queue.
The service was very satisfactory, the biggest regret was that they closed at 8 PM. I arrived at the store at 8:10 PM, and while the other three rental companies were still open, Nissan had already closed. Taking a taxi to the hotel was extremely expensive.
“Exceptional service, very friendly and helpful staff”
About Nissan:9.2/10
Like: The Nissan garage staff were very friendly and knowledgeable of everything we needed to know! Dislike: The car had a little box that kept beeping and speaking in Japanese at us, we had no idea what she was saying, but figured she may have been trying to tell us something about the road we were on, or maybe the condition of the car. I think this should be explained to customers before they drive away with their car.
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Jacqueline Huggins
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View more >Dislike: no
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View more >Dislike: No cruise control. That's it
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View more >Dislike: The pickup address in the confirmation email did not direct us to the correct location
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View more >M.Walsh
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View more >Dislike: The car had a little box that kept beeping and speaking in Japanese at us, we had no idea what she was saying, but figured she may have been trying to tell us something about the road we were on, or maybe the condition of the car. I think this should be explained to customers before they drive away with their car.
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