JUCY CAR RENTAL REVIEWS

I found the car to be a but dated.

The booking process was smooth at the information accurate

Best to bite the bullet and go with a tier 1 rental company. By the time you travel to the depot and pay for insurance, you're better off hiring a car based at the airport.

The only thing lacking was a GPS.

The staff at Jucy were great.

Very good to deal with.

Pick up at Brisbane airport was not available, had to go back to airport and queue for taxi. Cost was reimbursed which was OK. After leaving Jucy Depot discovered that vehicle was almost empty of fuel. Sent details and photo to Jucy, advised Cairns Depot on dropoff of situation. Still charged for fillup ($146), still awaiting refund!

Smooth booking process.

Service there is exceptional. Very friendly staff, quick and easy booking and had the keys in my hand within 5 minutes.

Everything was booked and organised - I didn't have to fill in any complicated forms or go through the long process of buying additional insurance. All was done and ready to go ; )

There was a minor delay in collecting the car, the office ran out of paper rolls for the EFTPOS terminals. The branch manager was extremely nice; we had been misinformed about the drop-off time to get a shuttle bus ride to the airport so we arrived too late. Justin acknowledged the mistake was Jucy's, so he arranged for alternative transportation on the spot, at no cost to us.

Very helpful staff

The hire car was a little beaten up but it didn't cause any issues during the hire. Definitely needed a wheel alignment - the car would casually veer left without correction.

Price Drop saved me a small amount of money (around 5%), but the price of the rental dropped significantly (around 50%) around a week or so before the pickup date which Price Drop couldn't take advantage of.

They tried to sell us their insurance.

Great price. High holding price for insurance but we did not have any claims and the money was available again before we needed to use it.

excellent counter staff service. I got there one minute after their proper closing time and they still let me in and do the business. Got car sorted, and the guy even took me into car and gave me detailed demo of how to drive the particularly "Pinto"issues. Phenomenal service and couldn't fault it at all.

Brilliant website, no problems booking the car and all in all, a smooth, easy process.

7 unanswered phone calls for shuttle. I had to arrange my own transport to depot.

No problems

Good service & price for a vehicle that was in reasonable condition & met our needs perfectly. Jucy was really easy to deal with.

Simple & easy booking process

The staff was super cool and relaxed at the time of pick up and drop off. He served me pretty quick and handed over the car keys. Even at the time of a drop off it was pretty quick and easy!

Please fix your stupid system! My actual charges should have been $20x7 days but it turned out $25x7 days because of your system picked up 8 days on your end whereas 7 days on Jucy rentals end! The customer service lady called and gave me a voucher !!! She told me that it would expire but what a crap! She lied and it expires in a month or so! Hate liars !!!

Old car. Cheap price. Average service. Worth the money

I saved money through QEEQ. Good experience

Great getabout for 4 of us and our luggage - easy pick up and great staff

All worked really well and no issues - very streamlined

Car was in good condition, clean and drove well.

Booking platform worked well and easy to use. Good deal.

Only thing that could use work was the drop off in Sydney. We were dropping off after business hours and it just wasn’t really clear what we were supposed to do with the keys. Found out from cleaners that were there.

Long wait time at Jucy counter as it was very busy - staff friendly and attentive but I needed to go quickly

Decription of vehicle should change from Fiat Punto to Hyundai Accent as there were no Fiat Puntos visible at all

no magic..infact price went up when I first booked..service was terrible after I replied about taking credit card photo and booking was cancelled by QEEQ even after I replied ..the system generated emails need to be reviewed and re-looked so first time customers can understand better