LOS ANGELES AIRPORT CAR RENTAL REVIEWS

1. The pickup location had no air conditioning, it was very hot! 2. The staff tried to sell insurance to me four times, constantly mentioning US laws. 3. They tried to sell me prepaid fuel. 4. The reserved car was unavailable, and they gave me an older model Toyota Camry with over 75,000 miles and visible damage. I had to take photos to avoid potential disputes later. If I didn't take that car, I would have to wait, but they didn't say how long.

Very good.

Average

Good

Excellent

Very good

The processing speed for picking up the car was average.

During the paperwork process, the Hertz agent from Asia had a constant smile but also tried to persuade me to buy additional insurance and even encouraged an upgrade. Even though I had already purchased full insurance, he still claimed that I didn’t have roadside assistance. After repeatedly emphasizing that I had bought all the necessary insurance, he finally directed me to the car lot. Be cautious, as this is another potential pitfall. There were about five or six different cars parked, but only two of them were actually available for me. The others required an upgrade (if you accidentally took one, you might get stopped when leaving, wasting a lot of time). After taking several photos and confirming repeatedly, I finally got my car (there was no Ford Focus as I had reserved). Instead, I got a Kia Forte, which turned out to be nice to drive with lane-keeping assist. Driving from Los Angeles to Las Vegas was stress-free. American drivers are very disciplined, making the experience very enjoyable.

It was easy to find the Rental Cars shuttle stop outside LAX airport. There were many Budget shuttles and the transfer to the store was quick. However, we waited in line at the store for 70 minutes before being attended to. The paperwork was slow and there were insurance upsells (which I declined). It took almost 2 hours before we could leave the store with the car. The staff noticed we had a lot of luggage and proactively arranged an SUV for us.

Very satisfied

The pickup process is strange, there were no staff members throughout. It was a self-service pickup, but my name wasn't on the self-service station list, which took a long time to resolve.

The car was in good condition, but the pick-up process took about one and a half to two hours with very low efficiency. The store staff continuously tried to upsell car upgrades and insurance, even after I clearly said no. It didn’t stop until I firmly refused at the end. After using my credit card and reaching the hotel, I found out that the agreed pre-authorization of $200 turned into $650. I’ll only know the exact amount after a few days when the charge is clear; if not, I might need to contest it. Overall, Dollar is slightly cheaper and the car is fine, but the store service is terrible. Comparing it to the neighboring Hertz is like night and day (Note: Dollar was acquired by Hertz, maybe to emphasize the contrast?).

The Asian female staff had a bad attitude

The process was smooth. Although we arrived late, we still got an upgraded model of a Hyundai Santa Fe.

Overall service is decent.

The elderly man at the Los Angeles rental counter was very patient, and there weren't many people. The attendant didn't check anything, just brought me to the car, handed me the key, and left.

The waiting time was very long, and I was double-charged despite having already paid a partial fee on the rental platform.

Very good overall, smooth experience. They only tried to upsell the highway ETC, which I didn't rent. However, there were few staff members so I queued for over half an hour. Americans work quite slowly.

Very satisfied, the pick-up and drop-off procedures are simple.

The service from the lady during pickup was good, but the gentleman during the return didn't pay any attention to me.