FRANKFURT CAR RENTAL REVIEWS

Everything good, only when we drop off theres a little scratch that we dont know about it (nothing happened) and it didnt mentioned in the form too. They said its up to europcar germany (we rent in germany and drop off in switzerland. We dont know is it going to be charge to us or not, hopefully not. If not charged so we give 100 for our experience with europcar.

About price drop thing, we didnt experience anything. But i cancel my first booking because we found out that the price is lower after 1-2week, so we cancel and rebook with the new lower price

They miscalculated the price on the spot

Terrible car rental company. Because my flight was delayed and I couldn't make it on time to pick up the car, they simply didn't provide any vehicle and didn't care. They also refused to refund the deposit and had a horrible attitude.

I received the car that was booked which is a Ford Mondeo Estate. Car condition was excellent, very clean and exterior of car was without blemish. It has served me faithfully and without problems throughout my stay in Europe. Overall check in and out experience was smooth and without concerns. Highly recommended.

Provided me with very competitive pricing, and a peace of mind with zero excess insurance. I appreciate that one can just make a booking halfway across the world, and on the day of pick up, get my car with zero problems.

Both pick-up and drop-off were very convenient.

I often rent cars abroad, so I find everything quite normal, just as usual.

The provided car model was not as booked.

When I picked up the car from Europcar, there was no one to inspect the car with me, and the counter didn’t mention this. As a result, when I returned after driving for an hour to replace the car, they found new damage, but I had no evidence. This is a lesson learned; I will ensure to inspect the car first in the future.

New car, good service, convenient, no hassle with the return process.

The blocked amount was too high.. specially for full insurance car ! .. Alot of hided fees ..

It was okay

I m expecting to have mercedes as i reserved unfortantily they gave a volvo which i dont like it

Was unable to provide the specified model and falsely offered a different class of car, claiming the price was the same. My whole trip was spoiled by this rental experience.

Waited in line for three hours

Everything went as expected, good vehicle condition, smooth rental process and useful tips.

Everything was perfect

Counter staff was very helpful, tried to be as fast as possible, offered water and coffee during wait

Europcar was very friendly. Only problem I never received a final bill to explain the final charges!!!

Where do I find the final bill from a rental/ Getting in contact with you while out of the US isn't easy.

I have used Zuzuche several times, but this was my first time with Europcar, and it was a very unpleasant experience. I had to wait in line for nearly an hour to pick up the car. The price difference caused by the prepayment was blamed on a discrepancy between their system and the agent's (Zuzuche) pricing, amounting to more than 50 euros. I had to pay their price to get the car. Even the supervisor didn’t take a detailed look or care about the discrepancy and wouldn’t answer the call from Zuzuche's representative in China. Otherwise, they wouldn't give me the car. When picking up the car, it wasn't the one I originally booked, and I wanted to confirm if it could fit our luggage. They rudely said it was the only car left, take it or leave it. On the 14th, returning the car went smoothly. Someone checked the car at the drop-off point, I signed a form, and there were no issues. When it came to billing, a few days later, my credit card statement showed the prepayment deducted, but it was charged in dollars instead of euros, and they calculated it in some unknown way. I have asked Zuzuche about this several times with no response yet. Very dissatisfied.

Great service

The vehicle did not match my order; although I picked it up early, the rental company said they might not have my car even at the scheduled time. Eventually, I had to pay extra to get another car. The return location only had a box for the keys with no staff present.