They kept pushing their store insurance, and if you didn't buy it, there was a £2000 fine, which made the experience nerve-wracking. The experience was poor, and instead of a Volvo, I got a Mitsubishi, which felt a bit unfair.
Overall, the service was excellent. I've rented cars in London many times and tried several companies. Enterprise is one of the best companies I've used.
I'm very thankful for the QEEQ app and mini-program service. The notifications are prompt and very helpful for someone like me who tends to forget things or procrastinate.
“Quite bad experience with Alamo that try to sell/upgrade car type and finally get the manual car.”
About Alamo:7.0/10
First, the instruction to get the car from airport has no detail. I have to ask few people to get to the bus stop to the rental car (Heathrow airort terminal 2)
Second, the staff do not have the model I rented (Nissan Qashqai Automatic). He try to sell the larger car (Manual transmission which I can drive). But the upgrade price is much higher than I have to pay for the Nissan Qashqai, so I decide to get the similar car that I booked. So finally I got the Vauxhall Grand Land manual transmission. I feel sort of tricky that they do not have the model I booked the car and prrovide the lower car type (manual) to me.
I also talk to my friend about this, he also got the similar problem from Alamo that can not provide the model he book annd the staff try to sell the upgrade to other model.
Third, I did use the road side assistant due to flat tyre. The response is quick and professional.
When picking up the car, I was informed that my reserved model was unavailable, and then they recommended more expensive models. This seems to be a common tactic nowadays.
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