LONDON CAR RENTAL REVIEWS

Very satisfied

Very satisfied

I like Qeeq because of the fully comprehensive insurance policy on offer. When I got to Avis, I decided to purchase the Excess Insurance Waiver. I was told by the person at the Avis desk that it would cost £83 plus VAT for 4 days. I decided to pay that as £100 was worth it not to be faced with a possible excess of £1,500. When it came to signing the contract, I saw that the cost was £144 and not £100. I asked why. I was told that this was "£83 plus VAT". I knew that this was UTTER NONSENSE and that the person behind the desk did not have a clue what they were talking about. It turns out that car breakdown had been added in for £20 without telling me. And then Avis add a "location surcharge" of 20% of all extras added. So there was 20% added onto the £83 waiver insurance and 20% added onto the £20 car breakdown cover. What an ABSOLUTE SCAM!!! I raised this with the manager and the issue was sorted by giving me half a tank of free petrol as compensation for the "location surcharge" which could not be removed. BE VERY (!!!) CAREFUL WITH ANY OF THE CAR HIRE COMPANIES AND THE HIDDEN EXTRAS THAT THEY TRY TO ADD ON

Satisfied

The road signs were very unclear, causing us to arrive at the car rental company an hour and a half late. Dragging two 24-inch suitcases made it extremely difficult to find the rental company. They claimed there were no cars available due to our lateness and demanded extra money for a different car. To avoid further delays in our schedule, we agreed. After negotiating with the rental company, they agreed to refund the additional fee, but!!! After returning the car and coming back home, they charged the same amount again under a different excuse! Extremely frustrating and infuriating!

The car rental and return service were both good.

Pretty good

Convenient, friendly, and attentive

When returning the car, there was a small tear in the tire. The staff wanted to withhold the deposit, but after negotiation, they consulted the manager. The manager said they would waive it if I wrote a good review online.

The whole experience was very disappointing to say the least. We have used QEEQ several times with a good experience and also have 3 upcoming bookings. The level of service we received on this occasion was a joke, very unprofessional staff at Surprice who made us feel like we were being blackmailed. We arrived and unfortunately I had forgotten my drivers license (my mistake). I did have my international licence but they wouldn’t accept this or a photo of the one they needed. We then had to change the booking into my husbands name and then pay for additional insurance on top otherwise have a £15000 excess!! I told them we had already paid extra for a zero excess policy but they said that was now invalid. We then had to pay extra making a $400 booking into an $800 booking (approximate numbers). On top of that they provided us with a car with front end damage. Also original booking was full to full and car had 2/3rds of a tank. NOT IMPRESSED AT ALL.

Initially, they said the reserved model was unavailable and tried to upsell us on an upgrade. After we firmly declined, they provided the original model. Be cautious of this.

Direct shuttle service available

Very inefficient

Staff was really helpful. vehicle had some issues such as the wiper falling off midway while driving but other than that, everything was great.

Platform was great and easy to use, especially as a diamond member.

Good

The overall process was quite smooth

Required various additional fees

There was basically no service when picking up the car. They just gave me the keys and a parking location, so I had to find the car myself. Only after asking did they provide me with a paper receipt. I found noticeable scratches on both sides of the car. I had to figure out how to use the car controls on my own. When returning the car, there was no one to inspect it; you just leave the keys as instructed and can leave.

The car rental company is great. The deposit was refunded within 3-5 days after returning the car. Good service; it's the fastest refund I've experienced. Very satisfied.

Overall service was good, explanations were clear at pick-up.