LOS ANGELES CAR RENTAL REVIEWS

Good service

Unnecessary insurance charges

Okay

Terrible

Prompt response, accommodating to requests, polite and attentive. Will rent again next time!

Convenient process, no upselling

Very satisfied

They kept pushing various insurance options and ended up charging me for a full tank of fuel. Even after returning the car with a full tank, they still charged me, and I had to contact them myself.

Picking up the car was convenient. At Hertz, there was no need to queue, while at the same time, there were many people in line at Thrifty. If the daily price difference isn't significant, consider Hertz. Although they claim 24-hour service, on the last day, I tried multiple times to extend the rental by phone but couldn't get through. The next day, I accidentally went to the service desk next door and was able to extend the rental with an agent. The price was slightly higher than the daily rate on QEEQ. When asked why no one answered the phone, I was told that no one picks up on weekends. So, if you plan to extend your rental, call on a weekday! Also, when I inquired about insurance, it seemed there was no third-party liability insurance, but the reservation on QEEQ included it. Luckily, there were no issues. So, if you're not in a hurry when picking up the car, take the time to inquire about third-party liability insurance!

Satisfied

Very satisfied, very accommodating.

Rented for 12 days, the car was in good condition, the staff communicated promptly and had a good attitude.

Overall service attitude was quite good, but there was constant upselling for a vehicle upgrade, claiming we had too much luggage and that the Ford Focus was too small, recommending a larger vehicle, which we firmly refused. In reality, the car we rented was in zone 3 area, where other cars like CRV4 and Nissan were also available. Therefore, it was possible to get a better car than what we had booked. It was raining heavily, and we didn't bother to choose carefully. The exterior looked fairly new, so we didn't switch. It had around 30,000 to 40,000 miles.

Satisfied

Quite good, professional and attentive service

Very good, both pickup and drop-off are convenient.

Very satisfied

Very satisfied, easy to book and pick up the car.

Very satisfied

Very satisfied