PARIS CAR RENTAL REVIEWS

It was okay, but they didn't inform us that the pick-up office was closed, which is not very considerate.

i got mixed up in the dates and gave the car back with a delay of a day (1 additional day on a 12 day rental). They charged me 300% of the price planned. I called and asked them to give me a break - they logged a request in the computer ... and i never heard back from them. i would have done better to book a luxury car and a longer holiday.

Refund of the deposit takes too long!

I booked an Opel Insignia but got a Peugeot 2008 instead. One is a midsize sedan and the other is a compact SUV. The rental company told me they are in the same category.

I was assisted by a young Black staff member. The service attitude was not very good. I waited in line for about 15 minutes before it was my turn, but the whole process took an hour to complete.

Dissatisfied, didn't get the car. Charged the full amount. Couldn't assist us when problems arose.

The processing speed was rather slow, but the car condition was quite new. However, almost all of them are Peugeot vehicles.

There weren't many people in line at the rental office, but the process was typically slow in a French way.

The customer service at night only speaks French, no English. They said they would call me back after our conversation, but I never received a call all night. The customer service experience was poor. Returning the car at Paris airport was very complicated. It is recommended to communicate the complexity of returning the car in advance and provide multiple reminders. Without these, it would be almost impossible to return the car smoothly. Fortunately, I went to return the car ahead of time; otherwise, I might have missed my flight back home. It took three whole hours to find the car return location at the airport — a tough experience. I strongly suggest optimizing this process!

Great service, the staff speaks English well.

Unfortunately we don't get the exact car that we booked thru easyrental. Europcar had gave us a different car.

Ok

Additionally, it has been two or three months since returning the car, and I've received several unexplained charges. This is quite frustrating! Charging is fine, but please provide a reason or explanation for the charges. The car itself was great! Very new and in good condition! And not too expensive! These aspects deserve praise!

An additional 260 euros was charged during pickup, and the car model was changed

Due to the pandemic, we were given a hard time by other rental companies in Paris, but Hertz was very friendly and rented a car to us. To show my gratitude, I upgraded the vehicle. However, due to changes in our return schedule, we needed to switch to a different drop-off location and exchange the car earlier. Firstly, contacting their customer service by phone was very difficult. Secondly, there were errors in the final bill. Nevertheless, after communicating with QEEQ customer service, the extra charges were refunded.

They gave us an upgrade , a big Jeep instead of a Clio . Really nice staff . Could not ask for more

No issue . Happy bunnies ..

ok

ok

Totally good and satisfied

The staff very friendly and helpful. Easy and fast process.

There are scratches on the car, noticed them immediately and took photos.

Helpful counter staff, quick service

Third time with Easyrentcars. Third time no issues.