PARIS CAR RENTAL REVIEWS

The rental company claimed there were no cars of the same model when picking up the car and asked for over a thousand yuan more. They reluctantly gave me a car only after I insisted on not paying extra.

After returning the car, none of the expenses were visible. We bought full insurance for over 900 euros, and after returning the car, we were charged more than 4000 euros additionally. We have no idea what the charges are for, and when we inquired, we were told that the damages were not covered by the insurance. It's outrageous!

I booked a Toyota Corolla, but the store gave me a Volkswagen T-ROC. It's great, a brand new car with 0 kilometers. Thank you!

Very satisfied

Average

Pretty good

The service at the Enterprise branch in Paris airport was excellent, and the pick-up and drop-off process was straightforward and quick.

The car rental company is very good. Pickup and return were smooth.

Extremely satisfied

Le changement de leur politique demandant le permis internationnal en accompagnement du permis pause une veritable problématique dont le site Qeeq devrait en avertir ses clients

Le changement de leur politique demandant le permis internationnal en accompagnement du permis pause une veritable problématique dont le site Qeeq devrait en avertir ses clients

Unjustified charges, contract and invoice do not match

Rented the car from Avis. The car was in average condition, but having CarPlay made it convenient for using maps and listening to music.

Excellent service! They waited for us despite the flight delay.

After signing the rental agreement, I encountered a minor issue and couldn't find assistance. The parking lot is quite congested.

Couldn't reach the company via any contact method, renting from them was nerve-wracking.

I do not recommend Europcar. I had to wait in line for an hour to pick up the car, and the service was poor. The car they gave me was full of scratches. It felt like they treat Chinese people particularly unfriendly, never giving us good cars. It seems like they are trying to rip us off.

The service was excellent

They didn't provide the reserved car, but instead a Citroen wagon of the same class, which was acceptable. Due to significant temperature differences in Europe between morning and evening, I didn't check the air conditioning in detail after arriving on an early flight. Later, it turned out that the air conditioner was not working at all, making the drive extremely sweaty. Tried to contact for a vehicle replacement and file a complaint, but knowing the efficiency in Europe, they ignored it and asked me to return to the pick-up point. By then, I had already driven over a hundred kilometers. By the time I returned the car, the issue was still unresolved. Overall, the experience was okay as a regular QEEQ user. QEEQ also assisted but couldn't control the outcome completely. One thing to note, unlike pre-pandemic times, you must have a Visa card without UnionPay! Remember this, or you will face significant inconvenience across Europe, except in major tourist cities.

The overall service at the car rental location was very poor! They kept trying to upsell me to a higher-tier car at the beginning, and only stopped after I repeatedly refused. Then, they tried to sell me their insurance. Following the guidelines from the rental platform, I brought a credit card with a Visa logo and sufficient credit limit that worked in other stores, but their POS machine couldn't process the deposit. This caused me to wait on-site for four hours, severely affecting my schedule! After finally completing the paperwork, they handed me just one key and told me to find the car in the parking lot myself. The experience was mediocre. The drop-off location was okay, but when I tried to take photos, the staff stopped me, saying there was no need to worry. I don't know if there was really nothing to worry about or some other reason. Besides, the car's quality was also average. The windshield washer fluid was almost empty, running out after just two uses. On the last day, it also indicated low battery voltage. Overall, I felt it wasn't worth the money. It was a rip-off!!!

Overall service is fine, but I can never get the reserved model. It seems like they don't have Lexus at all and they replaced it with a lower class car without changing the price, which feels unfair.