Could not get the car, CARWIZ is a terrible company. They didn't accept an English notarization, even though the companion with an international driver’s license was allowed. The owner refused to rent to us because our Chinese credit card did not have 'credit card' labeled in English. We called customer service on-site, and although they communicated with the owner, the owner claimed he never received the prepayment when we asked about a refund. The payment was through the Zuzuche platform, so the owner agreed to cancel the order but required an email from Zuzuche to his company. However, Zuzuche's after-sales service could only intervene after the order ended. So, the order had to be completed, and we couldn't negotiate with the rental company. After the order ended, Zuzuche told me that the conclusion of after-sales service was no refund. The prepayment was with Zuzuche, but since the rental company refused to refund, they were going to transfer the money to the rental company. Now, they need proof from me that the rental company promised a refund. Thank you for teaching me a lesson. Thanks, everyone.
Staff at the pick up and drop off were all exceptionally friendly. They recommended places to visit and seemed genuinely interested in our holiday and in what they were doing.
The details for the pick up could be clearer. We were advised to look for the desk inside the terminal whereas we needed to go to the building 200 metres up the road. A small point and the only way that their service could be improved
Pick up is furthest away from arrivals (5 minute walk) but service and car condition good. No staff at drop off so had to go back to desk to hand in keys
Exact car model as booked. Super friendly and relaxed staff. I just needed my passport, driving license and credit card and got the keys.
Drop off was very easy. Returned full, quick check of the vehicle and the deposit was released. Very positive experience.
No upsell at the counter they just made me aware that I had basic insurance but didnt try to sell any extras.
About QEEQ:10.0/10
Great customer service and easy booking process. Very transparent terms and conditions and excellent communication througout.
Nos cobraron un suplemento porque según ellos el lugar de alquiler estaba cerrado cuando se podrujo un pequeño retraso en el vuelo. Por otro lado, tuvimos que pagar un seguro extra para tener el coche 100% asegurado habiendolo pagando con queeq.com
The car would be described as adequate for use.
It was an older Nissan micra with a few body repairs evident and lacked performance due to an intermittent misfire
However, it got us around the island for 10 days.
For 78 pounds per day we perhaps expected a little more.
Despite purchasing the full insurance, they unfairly charged me for damage after an accident. It's been two months since I rented the car in June and I haven't received any insurance compensation. Customer service has been unable to resolve the issue.
It took around 15 minutes to get the car. The car met our expectations, was enough to handle difficult Zakynthos rosds. Drop off without any problems, quick transport to the airport.
No problem other than extremely expensive price that I have paid. I paid more than 200 $ per one day (total of 400$ per 2 days) . When I was picking-up the car, I saw a client that got a car for just 60 Euro per day ! The client just showed up at the agency and asked the price without any reservation..
I'm sorry but the price charged is a robbery! I have been penalized by an early reservation and payment.. Very disappointed about the price..
Customer rep at desk was good, even providing WiFi hotspot from own phone so that we could log into the qeeq app to review the booking after they did not recognize the provided voucher and lack of details on it.
About QEEQ:8.0/10
Voucher provided was unrecognisable to the hire company and did not include the necessary details, i.e car group size, paid or unpaid etc.
Az autó jó állapotvan volt, kivéve az ablaktörlő lapátokat. Szeles időben, a tengerparton kellett volna használni, de annyira csíkozott, hogy csak benzinkutaknál tudtam takarítani a szélvédőt.
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