MEXICO CAR RENTAL REVIEWS

Eerie car don’t respect the conditions I have tu pay more Mony for insurance and the rent was the more expensive rent I paid in hole my life, very very bad!!! Experience

Awesome staff at MEX, thanks.

MEX is the largest car rental company in Mexico. Every step of the renting, picking up, and returning process was very smooth, professional, efficient, and accurate. I bought the QEEQ Super Peace of Mind full insurance (insured by a domestic insurance company). The rental company didn't make things difficult for me or recommend any additional insurance. There is a MEX shuttle bus outside the airport. Every staff member was serious and responsible, with a very good attitude. We arrived at the rental hall at around 3:30 p.m. There were four counters open, with two customers waiting ahead of us. I waited about 10 minutes to start the process, which took around 10 minutes. Picking up and inspecting the car took about 10 minutes. Overall, very satisfied.

They told me that all the coverage y had with EasyRentCars it didn’t work, so I had to pay doble for the coverages.

Is ok

Hertz made Me wait for 20 mins to be serviced, gave me a Micra basic car although I paid for a better car and I had to spend 20 mins registration and waited 40 mins for my car after in the 35+ degrees

They had me pay for liability again and I spent thrice the amount I reserved the car for. MEX is charging the exchange rate as well for charges made in pesos which is unreasonable when questioned. I had very bad experience with MEX

Counter staff helfull best place for rent El mejor lugar para rentar auto

The best booking platform The best prices i love easyrentcars.com

Service was terrible, took over three hours to get the car.

I paid for full coverage yet when I got there they said I didn’t have it and charged me another $180 for the coverage I thought I already paid for!

Price was amazing and the staff were wonderful. Not pushy when it came to the extras, which is really great!

Rented a minivan, paid for a mini van, got a subcompact for 7 people. Atrocious.

Waited a long time customer service sucked over charge me for everything! I was charged $200 more for a car and service was absolutely terrible never again will I use this garbage service!!

Overall, I was fairly satisfied with the service attitude. However, there was a hiccup where QEEQ provided an incorrect pickup address. The MEX representative on the phone had a heavy Spanish accent and wasn't familiar with Mexico City, so I couldn't understand the city pickup location he provided, only understood that we could pick up the car at the airport branch. Eventually, with the helpful assistance of our Airbnb host, we called MEX again and communicated in Spanish. They wrote down the nearest rental location for us, and after a morning of confusion, we finally picked up the car.

Car was mechanically sound, but body was a little beat up!

Our flight, was canceled so we arrive early. We attempted to pick up the car during normal operating hours but nobody was there. It took over four hours to pick up the car which was one hour past our original pick up time. We had to drive one hour through traffic to a different location to pick up the car. We schedule drop off and followed up with you a call, but there was still nobody at the desk during the time of drop off. It was a horrible experience all the way around.

I waited too long to get my car and people were rude

Vehicle was significantly damaged while picking up. Sliding door had been heavily damaged on the lower side along with the front right bumper. We noted this damage and took photos for record. During the return process the rental agent pulled a portion of the bumper out which had previously been damaged and claimed it was not there prior. They argued with us in very condescending tones and proceeded to claim that it would be thousands of pesos to compensate. They made up these false claims and proceeded to charge my credit card for damages that were there previously. Terrible agency and they are complete crooks.

Only one person was at the counter, and we waited nearly 40 minutes to be attended to, only to be told that the car we reserved wasn't available and would only be back the next day. We agreed to change to another car and even accepted the $1500 deposit in USD, but the POS system didn't work, forcing us to cancel the rental and use a taxi instead. We called the rental company, incurring international call fees, to cancel the booking but were told it couldn't be cancelled immediately as it was past the pick-up time. The process would take 1-2 days. On June 16th, we were told by the rental company that they needed more time to coordinate with the car rental company! Left with no other choice, we had to wait patiently for the company to resolve the issue and hope not to be disappointed again!

Highly recommend. I booked online, went in to pick up car and was informed of my options without feeling pushed into upgrading anything. Staff was nice and professional, the whole process was easy and quick. Had no problems at all, would definitely return here for future rentals.

Very bad experience overall. The car rate was $20 a day. They wanted to charge me $110 a day for insurance. I have to get a car somewhere else. Terrible company.