MEXICO CAR RENTAL REVIEWS

When we got there they claimed our car was not available and we would have to pay an additional 10 dollars per day. There were plenty of cars on the lot they could have given us. They said we would not have to return the gas tank full. It was 3/4 full when we got the car. We did return it full anyway because we were suspicious they would charge us extra and didn't want to take the chance.

There is a new section of Hell that recently opened up for the staff of MEX.

Intentaron vender un seguro cuando yo traía el mío , coche nuevo con muy pocos kilómetros

Car was beat up. When we arrived at Los Cabos car was not available for pick up. Over three hours late. Compromised our day given delays and availability issues. No discount given. Staff was nice but company should have done more to offset our losses and add costs.

The company had a terrible attitude, falsely claimed the selected car model wasn't available and demanded more money for an upgrade, and aggressively pushed insurance. When the customer service of the rental platform communicated with MEX, their staff pretended not to understand and were very rude. It is recommended to remove this company from the platform.

I don't know who is the culprit is but I was told one price online & upcharged $400 for insurance. Horrible practice!!!

Terrible experience, they are just out to scam you. Never go to MEX again. Long waiting time, requires one year of credit history while other companies don't, plus a $2500 deposit for a lousy car. The deposit alone can buy a car. They're just here to rip you off. Don't rent from this company.

Arrived late at night, very few people, quick pickup. Service attitude was good. There was no reminder about which type of gasoline to use. Later, I asked at another branch to clarify.

El auto estuvo en excelentes condiciones

Todo bien, gracias!

Excelente atención

Personal muy amable desde el momento que lo reciben a uno en el aeropuerto.

The reserved model was unavailable, and I was asked to pay for an upgrade. This is the second time this has happened.

We waited a very long time to get our car and the car was in bad conditions and dirty.

I had booked a 7-seater Tiguan, but when I arrived, it was unavailable. They offered me a choice between a Suzuki Ertiga and a Kia Rio. Although the Suzuki Ertiga has seven seats, its price is significantly lower than the Tiguan, the car is small and dirty, and it wasn’t even cleaned properly at the time of pickup, requiring a wait. They insisted it was a comparable model, which was perplexing. So, I downgraded to the Kia Rio, which was slightly newer. I ended up spending 1600 per day to rent a compact Kia.

Getting the car was no problem. They did offer a bigger car at a higher rate but when we declined there was no further pressure.

Quick and easy.

Counter at airport.

Quick and Easy.

El vehículo estaba bien.

Muy bien en todo

The reservation has the wrong drop off location, they messed up the contract. They charge us the deposit and suddenly they decided they dont have a car eventhough the luggage was already in the car

They never answered us when we arrived so we couldn't get a car when we arrived. We had to pay for a taxi and our 5 day trip to Mexico was ruined

Not good