Very nice. Although we didn’t get the exact model we booked and got a Ford Cross instead (we weren't sure about the specific model), the car was very new (almost brand new) with only a little over 3,000 kilometers on it. The vehicle was clean and had no odors. It came with a full tank of gas and a large screen supporting CarPlay (so we didn’t need the phone mount). It exceeded our expectations. Very satisfied with this car rental experience!

Added insurance at the airport, service was satisfactory

No staff at the counter, waited for more than ten minutes!

After getting off the plane, I couldn't reach them by phone; it was always busy. I had to walk half an hour to the pickup location. No Chinese service available. The advantage is that there were no extra sales pitches.

Like: The staff were very friendly & knowledgeable. No hard sell of additional products. Easy collection point next to terminal building.
Dislike: Car had very high milage but worked fine.