Very Smooth!

Great service

I’m a fan

The car pickup time took too long, up to 3 hours. I saw some customers who arrived earlier waiting for 5 hours.

Car was big but perfect size for 4 adults with 4 ski bags. Didn't need to get roof racks.

Booking platform is great.

The car was great. We were missing a remote control though so the key would set off the alarm when we opened it. Pick up was very simple.

I found the website intuitive and relatively easy to use. Sometimes there was too much choice though which made the process longer.

Like: The lot attendant was very helpful at COS, noting several missing items and damage on the bumper of the vehicle before I left the lot.
Dislike: The reservation was for a Toyota corolla, but I was given a Hyundai Elantra and was told that there were no corollas available, nor any vehicles which I could be upgraded to. The vehicle was missing the floor mats and there was minor cosmetic damage on both the front an rear bumpers.