I do not recommend green motion. Go for safer options. Reasons:
- They will send invoicies afterwards for car not enough cleaning.
- Spead ticket that i did not commit
- The pickup and drop off location is not at airport and is far away.
Great service by the lads in the counter, they were always available and so helpful. Unfortunately we had several issues with the car, but Green Motion staff did their best to accommodate us. I’d recommend this company because of their staff, and advice to spend a little more and get better car.
About QEEQ:8.0/10
As far as I know, we found the cheapest option on QEEQ and the guidelines & policy were clear and I had no issue with the company or booking website.
Avoid! Avoid! I advise everyone not to choose GREEN MOTION just to save a little money. They doubted my credit card and refused to give me a car without any explanation, even though my money was deducted. (Another couple also faced a similar situation due to credit card issues and had a big argument there.) We don't know if they want a specific type of credit card or if they're just trying to keep your prepayment. The app's customer service tried to help appeal but failed. Once the money is with them, you won't get it back—they will always have excuses. Extremely irresponsible! I learned a lesson for 2000 RMB. Renting offline later was more convenient and faster, with much better service. In short, be cautious unless you are absolutely sure your credit card is flawless. Even when I assured them my card worked fine in Istanbul, they still refused to try. So, sometimes it’s not the card but their perception of it. Ended up spending more money and time renting offline. Rent-a-car customer service was good and helped with offline rentals, and the app is fine. You can pick other companies, just avoid GREEN MOTION!
a little bit disappointed that i booked for a small SUV but upon collection the car they didnt have the SUV type and gave us a economy car version instead. We specifically choose an SUV as we needed extra space and more comfortable car for long distance travel for our roadtrip. Although the received alternative car is in new condition, we feel very uncomfortable to travel between places cause the car abit small for our needs.
This was the worst car rental experience I've ever had. Since I didn't buy insurance when renting, the company accused me of causing a dent in the car door upon return. Without providing any proof, they directly charged me 13,000 lira, which is about 3,500 RMB. It took a month of complaints through the rental platform to get 2,000 RMB back. The rental company is truly deceiving, with no regard for after-sales service or customer rights. With the pre-authorization on my credit card, they could charge any amount they wanted. The after-sales service attitude was simply atrocious!
The renewal price is too high. I rented the car for 15 days initially, and the cost to extend for another 5 days was even higher than the first 15 days. It's like they took advantage of me because they knew I couldn't return the car midway.
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