I was booking Volkswagen Golf, but instead they gave me Honda,which was pretty much smaller than I expected. Besides that, everything was ok, good service.
“Great platform with Easyrentcars.com, easy to use with great cancellation option/s”
About GREEN MOTION:9.0/10
The car was great to drive, spacious and comfortable. The staff at Green motion were good, friendly and helpful. The vehicle did calculate to a little more than I budgeted for but it was well worth it in the end.
About QEEQ:8.0/10
Your cancellation policy is excellent and your platform for booking really easy to use. Insurance description/s however are not clear as we needed to daily premiums at Green motion which we had not planned for.
“Great booking and car, terrible service at pick up counter”
About GREEN MOTION:7.7/10
Tried to sell more insurance coverage with big big push. Made customer to take specific photos and videos of car before start of use. Did not give any signee paper after return.
Green Motion is trapping customer without optional insurance to deduct full deposit of GBP 1,205 by whatever reason. I saw another customer accused for a hairy like scratch only can be seen with a torch illumination when I lined up for pickup. When I picking up the car, their staff never go for car checking claimed due to raining. He just told me to check myself. However, due to raining and early morning at 7am, it is difficult to check clearly but only have to drive as is. But, found a scratch at the bottom later. When the car returned, their staff insisted the damage was by me. But, I explained it wasn't and found that after the car dried few days later. Then, their staff claimed told me there is 24 hours extension for me to check the car and report damage if any. However, it never happened in fact. We argued but he insisted nothing he could do. Asked me to write down the explanation at the return document and sign. He said their CS will contact me to understand. If compensation still need, there will be a repair cost assessment to confirm the money need to deduct from the deposit. However, my credit card statement shown the deposit was deducted in FULL before any repair cost assessment was received and confirmed. This is completely a scam.
“Great service from EasyRent, less so from car hire company”
About GREEN MOTION:6.7/10
Green Motion are normally very good. This particular branch however was quite poor. Cars not clean, no windscreen washer fluid (not properly checked), supposed to be a full-to-full fuel policy but tank was completely empty. Several other customers were unhappy and complaining as were checking in. On return they found a tiny stone chip in the windscreen and charged us £75. It was dark outside and we suspect they were looking for it as we were not aware of any stones hitting the windscreen.
About QEEQ:10.0/10
EasyRent were once again the cheapest car booking agent and became ever cheaper thanks to the auto-rebooking on price drop facility.
Easy to use with clear instructions during booking process.
“The car was great
The provider was great
Your app is flakey”
About GREEN MOTION:10.0/10
The young men who handled our rental were extremely courteous, took time to explain and made the whole process painless
About QEEQ:10.0/10
The booking disappeared out of the app when we landed. This caused me some distress as I knew it was there and had checked it was in the departure airport. When I eventually found my way to my bookings it said I didn’t have one
Luckily I had my email and eventually found the Green Motion Phone number. Green motion made my day
There is an awful lot of extra areas for making more money from cleanliness of car on return, extautionate rate if you get a ticket. Thankfully I did not have any issues on return.
One really nice counter staff saved the day, whilst the manager was pretty poor on customer relations.
Car was great and got 2 large cases and one small in the boot,or other hand luggage we put in car
Car could have 4 passengers of average size
I really got to enjoy driving this car and went so well for a small engine
Would be my next choice
Staff were friendly and did try to sell you every thing but that is there job and certainly didn’t get upset if you said no
Finding pick up wasn’t so hard but we made a mistake but were redirected by locals
About QEEQ:8.0/10
Good
Like any company I haven’t used before you wonder but all went well and certainly better than some of the reviews for them and green motion
Yes I would use again
Very high deposit. Which is scary for customer. They need to reduce that.
About QEEQ:10.0/10
Would be good to know what currency easyrentcars actually charge in for each different booking, so I can use my special currency card and don’t have to pay an international transaction fee or get a bad exchange rate, which I would get using my normal bank. Would it be the currency of the country the car is getting picked up from or would it be in CNY, as Easyrentcars banks in China. I can convert my money into the currency that easyrentcars are charging using a good exchange rate and this will incur me the lowest cost.
1. Extremely long wait to pick up car. More than 90 mins. Staff don't seem interested in processing the customers quicker.
2. Uncomfortable waiting area with no seats. I had a family of 4 with 2 young children just left to hang around the road side of the hotel drive thru, in the cold, for 90 mins.
3. Service staff tried to charge me more for the car. Very different from the fee listed on the email from Easyrentcars.com. Tried to give me reasons as to why he should charge me more until i showed him the email from your side that states the exact amount i was supposed to pay.
4. Car return: Person checking the car was unfriendly and picked on areas which were not previously recorded on the handover list when i drove the car off. When i tried to reason, he said someone from the customer service team will contact me.
5. I just saw thousands of dollars charged on my credit card statement for damages with NO communication on what these charges are. Very unprofessional of the car rental company and leaves a very sour after taste for the customer.
You guys need to put a warning somewhere for customers trying the service for the first time and unknowingly get sucked in due to the low charges advertised on your site. These negative experiences brings your reputation down together with the car rental company.
About QEEQ:10.0/10
You need to put warning signs for customers to take note of the fine print when dealing with green motion.
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