ACE CAR RENTAL REVIEWS

Car was dirty inside and out

We waited for more than 3 hours to get the car. When your holiday is for 2 days, that in itself will screw the whole thing.. this is just unacceptable

ACE in Bordeaux is Gold Car, a company I avoided, despite being cheaper, due to its very poor reviews. It took over 2 hours to collect the car. Car received had class 1 damage, with very few panels not damaged. Drop off took around 15 mins. Gold Car have offered compensation for delay, before I have complained, of 1 days rental. However, my final invoice has shown no credit. We shall see.

We were happy with our hire car but did feel surprised to find out about the £1500 deposit payment which although was on the fine print did still come as a surprise.

The actual rental company was gold not ace. It was hard to fi and the drop off due to alterations to airport

Platform worked ok

The only presence that ACE appears to have at the airport is a crudely desiged logo printed onto an A4 sheet of paper and sellotaped to the wall behind the Goldcar desk. It was almost impossible to find. Our booking voucher asked us to join the ‘Priority Lane’ but there was none. There were 79 customers waiting in a 3 hour queue ahead of us. There was nowhere to sit and we had to leave our children on the floor with our luggage. When we did finally pick up the car, the tank wasn’t completely full, despite being on a full to full contract, but by then we were beyond caring. We nearly missed the latest check in for accommodation because of the delays.

The counter staff were helpful and friendly, however the driver who picked us up and dropped us off at the airport had no customer service at all. He did not greet us or converse with us. Also I noted when waiting at pickup at airport and on return to pickup point that he did not assist any customers when removing their luggage from the back of the vehicle. One customer had a mobility scooter and had to remove it on his own as the driver did not attempt to help. Due to this reason I would not recommend the Green motion company for car hire.

The staff at the Rhodium ick up desk were very eager to sell the extra insurance even though I stated I had extra cover and therefore was not interested so pick up was long. Returning the car was not a pleasant experience and as a customer you were made to feel that you had to pass some kind of test during vehicle inspection I would not recommend it

Staff was knowledgeable and helpful. We spent little or no time waiting. The car was very nice and even bigger than we thought.

Did not have vehicle we reserved terrible never ever ever come back. Had mother in law in wheel chair needed expedition got a mini van. Should get a refund.

Only snag was calling for airport pickup, line was busy for about 10 minutes. Pick up was fast though and my car rental was upgraded to a Subaru Outback. Fast return and shuttle to airport which was just a few minutes away. Loved the car, no hassle rental, would use the same company again.

Found what I wanted without going through a number of webpages. Prices were in Canadian dollars. Got email confirmation right away. I'd use Easyrentcars again.

Car rental collection system appalling, completely ridiculous ticket system to wait your turn which was similar to playing the lottery. We waited well over an hour to collect the car but only by trading up our ticket number, we spoke to someone who'd waited 5 hours! Didn't appreciate the threats made in order to get us to buy the extra insurance for £200 which would ensure we could rely on help should we have the misfortune of being involved in an accident. Instead we were left worried for the whole week that we would be abandoned should the worst happen. We'd purchased excess cover insurance beforehand but were told that was no use! The car was not clean on the outside and in order to check the car properly we had to scrape off bird poo to check for damage, which included a windscreen chip which hadn't been noted already. Didn't think much to the car either, given it's supposed to take 5 people plus suitcases, a 1.2litre car to me is unsuitable. It struggled with motorway speed and felt like it had done 100,000 miles not 5000 as the clock said. All in all not an enjoyable start to a holiday!

No problems with easy cars, simple to book. Only suggestion would be to avoid selling ace/goldcar rentals on the site!

It was a nightmare. The agent is so rude. Did not rental after all. What a wait of my time. Will not ever book with you guy again. End up have to go somewhere else for the car in the middle of the night.

Long wait to check in and out Non maintenanced vehicles Slow dragging and required a oil change. The next day I begin my rental the oil change signal continued to come on, dirty, shoes under seat and trash in doors and backseat. Overall horrible experience will never rent from Ace again. Ripoff once they get your money they bring out raggedy cars, taking advantage of out of towners.

Car was fine, but staff tried to overcharge on collection and were extremely unhelpful on return refusing to simply sign a note saying all ok having inspected vehicle and agreeing that there was no damage

Waited 3 hours to get car, staff on desk were useless just saying it takes what it takes. Will never use again. The drop off was also terrible, staff ignoring me, badly signposted to return the car - whole pickup and dropoff process terrible.

Office not open in the morning as promised. So had to leave the keys. Then returned to Afghanistan to find they had charged me 400 for damage to tyres and cleaning the car!!! Absolute rip off. I was warned by others when I told them who I rented the car from and they were correct. I would advise everyone to stay clear of this company. Green motion - not even the company I was expected to be renting from as no mention ANYEHERE of this.

The car was great

Long wait at collection point despite 5 staff on duty

The waiting time at the pick-up counter was even worse than Avis. Trust me, it is very bad.